Dawn Mobly
Owasso
Summary
Dedicated professional with a proven track record in customer service and problem-solving. Expert at managing transactions while ensuring accuracy and efficiency.
Overview
21
21
years of professional experience
Work History
Escrow Funding
Integrity Title & Escrow
05.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Escrow Processor
Integrity Title & Escrow
06.2019 - 05.2021
- Reviewed and verified documentation for accuracy to prevent discrepancies in transactions.
- Streamlined document preparation processes, reducing turnaround times for file completion significantly.
- Minimized financial discrepancies by accurately calculating fees, taxes, and other related costs associated with each transaction.
- Checked signatures and legal descriptions for accuracy and integrity.
- Managed disbursement of funds, maintaining detailed records for financial accuracy and transparency.
Branch Manager
Arvest Bank
06.2013 - 09.2017
- Directed branch operations to enhance customer satisfaction and service efficiency.
- Developed and implemented strategic plans to achieve sales targets and operational goals.
- Streamlined workflow processes, improving employee productivity and reducing service turnaround time.
- Mentored branch staff, fostering professional development and enhancing team performance.
- Cultivated relationships with local businesses to increase community engagement and branch visibility.
- Led initiatives for continuous improvement, resulting in enhanced service delivery standards across the branch.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Assistant Manager
Arvest Bank
01.2008 - 06.2013
- Supervised daily operations to ensure compliance with banking regulations and internal policies.
- Improved customer service processes, resulting in enhanced client satisfaction and retention rates.
- Trained and mentored staff on financial products, services, and best practices for effective sales techniques.
- Collaborated with management to develop strategic initiatives aimed at increasing branch profitability.
Deposit Counselor
Arvest Bank
05.2007 - 01.2008
- Provided counseling services to clients, addressing financial concerns and improving decision-making skills.
- Developed personalized financial plans, enhancing client understanding of various banking products and services.
- Collaborated with team members to create outreach programs, increasing community engagement and client acquisition.
Bank Teller
Arvest Bank
11.2005 - 05.2007
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and fostering client relationships.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Conducted regular cash audits, identifying discrepancies and resolving issues to maintain financial integrity.
Education
High School Diploma -
Moore High Schoollk
Moore OKSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Problem resolution
Timeline
Escrow Funding
Integrity Title & Escrow
05.2021 - Current
Escrow Processor
Integrity Title & Escrow
06.2019 - 05.2021
Branch Manager
Arvest Bank
06.2013 - 09.2017
Assistant Manager
Arvest Bank
01.2008 - 06.2013
Deposit Counselor
Arvest Bank
05.2007 - 01.2008
Bank Teller
Arvest Bank
11.2005 - 05.2007
High School Diploma -
Moore High Schoollk