Dawn Moeller
Elgin,IL
Summary
Results-driven healthcare leader offering 38 years of clinical, administrative and patient care experience. Gifted in building and implementing approaches to increase quality and streamline procedures. Significant leadership background directing multidisciplinary healthcare teams to achieve care objectives and outperform business targets. Talented at maintaining and developing effective relationships with staff, patients, and senior management. Excellent supervisory skills and performance working under pressure.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Manager Emergency and Trauma Services
Advocate Good Shepherd Hospital
11.2004 - Current
- Role requires 24/7 responsibility, staffing, scheduling, hiring, annual performance reviews, data compilation and analysis, managing the department budget, payroll, onboarding of new staff and physicians, developing and implementing quality improvement projects, focused attention on patient satisfaction, associate and physician engagement, reducing ED recidivism and readmissions, disaster management, team building, interdisciplinary collaboration, staff professional development, human trafficking system facilitator, et al.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
Interim Manager Advocate Condell Emergency Department
Advocate Condell Medical Center
02.2018 - 05.2018
- In addition to maintaining primary job responsibilities at Advocate Good Shepherd ED stepped in to support the ED operations as interim manager until permanent leadership could be secured
- Served as a mentor for (1) year to the new ED manager.
- Achieved successful project completion by implementing effective interim management strategies and overseeing team progress.
- Improved company performance by identifying inefficiencies, implementing process improvements, and providing strategic guidance.
Lead Clinical Coordinator
Advocate Good Shepherd Hospital
07.2004 - 11.2004
- Managed clinical staff schedules and workloads, maintaining optimal productivity levels and minimizing burnout.
- Collaborated with interdisciplinary teams to optimize patient treatment plans and outcomes.
- Enhanced patient care by implementing new clinical protocols and procedures.
Emergency Department Registered Nurse
Advocate Good Shepherd Hospital
09.2002 - 07.2024
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
Master of Science - Health Administration
University of St. Francis
Joliet, IL05.2012
Bachelor of Science - Nursing Science
Governors State University
Park Forest, IL05.1987
Associate of Science - Nursing Science
Morton College
Cicero, IL05.1985
Skills
- Continuous Improvement
- Patient Safety
- Strategic Planning
- Patient Engagement
- Patient Flow
- Regulatory Compliance
- Program Development
- Data Analysis
- Budget Management
- Performance Metrics
- Change Management
Major Accomplishments
- System Wide Initiatives: The following projects were adopted and integrated across the Advocate System
- Nurse to Nurse, Face to Face, at the bedside Patient Handovers for ED and Intensive Care (2014)
- Individualized Care Planning for the Emergency Department patient (ICP Program) (initiated locally 2010, system integration 2015) A Strategy to Reduce ED Recidivism and Readmissions
- Recognized by Chartis Consulting Group as a best practice (2013)
- Project recognized by Milliman - Doyle Award (2013)
- Awarded the Illinois Hospital Association Innovation Award and Grant (2018)
- Presented at (6) Regional, National. International Conferences, and Webinars (all lectures 2013 – 2018)
- 2nd Annual Emergency Department and Case Management Conference (National)
- American Nurses Association National Quality Conference
- Emergency Nurses Association National Leadership Conference
- Milliman Webinar (National)
- Indian Health Services, Division of Health and Human Services Webinar (National)
- Bon Secours Health System Webinar (National)
- Advocate Research Symposium (Regional)
- 28th World Nursing and Healthcare Conference, Prague, Czech Republic (International)
- Illinois Hospital Association Conference
- Illinois, Michigan, and Wisconsin Hospital Associations (8) hour facilitated ICP workshops (2018- 2020)
- Ebola Plan (2014)
- Human Trafficking – Integrating all service lines and clinical sites – System Facilitator Midwest Region.
- COVID Monoclonal Antibody Clinic & COVID testing outpatient testing facility.
- House –wide Projects: The following projects were adopted and integrated across our local site (Good Shepherd)
- Peer Review, Peer Interview, Peer Coaching (2013) (implemented in 2006 in the ED)
- Mentorship Program (implemented in the ED 2004, integrated house-wide 2013)
- Chest Pain Center Certification – Society of Cardiovascular patient care (2012)
- Patient Loyalty Program (Shared Governance Project) (2011)
- Face to Face, Nurse to Nurse patient handovers – integrated fully house wide, all inpatient nursing units (2010)
- Cardiac Alert Process (2007)
- Stroke Alert Process (2011)
- Take Your Child to Work Day (2004 to present)
- DAISY Recognition Team Facilitator (2013- 2022)
- ExCEL – Advocate Nurse Career Advancement Program Facilitator (2016 to present)
- Integrated Employee Health and Occupational health with the new EMR (2007)
- House Wide High Reliability (Safety) Organization Facilitator
- American Hospital Association National Leadership Summit 2018
- Illinois Organization Nurse Leaders Conference 2018
- MAGNET Conference 2018 (International)
- House- Wide Patient Throughput
- Press Ganey National Client Conference 2018
- Emergency Department Level Projects and Initiatives: The following projects were adopted within our Emergency Department
- Sepsis Alert (2016)
- New Emergency Department building – completed in (2007)
- ED Redesign – Split Flow Model (2015)
- Press Ganey National Client Conference November 2016
- CMS Measure OP-21/ Door to Orthopedic Pain Management Nurse Driven Protocol (2014) Shared Governance Project
- Blood Culture Contamination Elimination Project (Shared Governance) Initiated in 2010 and published in Journal of Emergency Nursing in 2016
- Presented at Emergency Nurses Association National Leadership Conference 2011
- Presented at the Advocate Research Symposium 2012, 2014, and 2016
- Presented at MAGNET Conference 2017 (International)
- Global Conference on Nursing and Healthcare Las Vegas, (International)
- 23rd World Nursing and Healthcare Conference, Berlin Germany (International)
- 2nd Global Nursing Conference – Nursing Diversity, (Virtual / International ) 2020
- High Reliability Unit Training – Team Development 2016
- Volunteer Child Life Specialist Program (2007)
- Emergency Department Greeter Role (2004)
- EN CARE Program through Emergency Nurses Association (2004)
- Admission Express Unit (2008)
- Pay it Forward team (2008)
- Implementation of eICU (telemedicine) for support of the Emergency Department (2016)
- Implementation of new EPIC EMR 2019
Affiliations And Awards
- 2010 - Best Nursing Team Award Regional Award by Advance for Nurses Magazine specifically for our Emergency Department
- 2012 - Best Nursing Team Award National Award by Advance for Nurses Magazine specifically for our house wide Stroke Team
- 2012 - ENA Lantern Award Prestigious award by the Emergency Nurses Association - we were (1) ED in (8) awarded this National Level - we are the first in the Advocate System to achieve this award
- 2013 -Doyle Award A Care Management award but one of the key pillars highlighted in the submission was the ED Care Planning Project
- 2013 -Magnet Accreditation (Re-accredited 2017 and 2022) Directly involved in writing the document
- 2014- Chest Pain Center Accreditation Directly involved with facilitating a team to get our facility accredited. Served as Chest Pain Center Coordinator for the first year.
- 2016 – ENA Lantern Award – (1) of (11) to receive this prestigious award for the second time
- 2016- Russell Research Award – Dissemination of Practice Award for Blood Culture Contamination Project
- 2016 – National Press Ganey Client Conference – Patient Throughput Promotes Patient Satisfaction
- 2016 – Russell Research Award – Best Nursing Project for ED Redesign: Patient Throughput Promotes Patient Satisfaction
- 2018 – Illinois Hospital Association Innovation Challenge Award and Grant for the Individualized Care Planning Program
- 2019 – ENA Lantern Award (1) of (28) to receive this prestigious award for the third time
- 2020- GEDA- Geriatric Emergency Department Designation Level III
- 2022 – ENA Lantern Award – June 23rd, received announcement we are awarded for the fourth time
Recent Conferences
- 2017 – National American Hospital Association AHE Conference – Patient Throughput Promotes Patient Satisfaction (Orlando Florida)
- 2017 – MAGNET Conference – Poster Presentation Eliminating Blood Culture (New Orleans, Louisiana)
- 2017 – 23rd World Nursing Conference –-Eliminating Blood Culture False Positives: Harnessing the Power of Nursing Shared Governance (Las Vegas, Nevada)
- 2017 – Scient Global Conference – Eliminating Blood Culture False Positives: Harnessing the Power of Nursing Shared Governance (Berlin, Germany)
- 2018 – American Hospital Association National Leadership Conference - Safety Culture – (San Diego, California).
- 2018 – Illinois Organization of Nurse Leaders Conference – Safety Culture: Save Time Save Lives (San Diego, California)
- 2018 – Illinois Hospital Association Leadership Summit – Tacking ED Recidivism – IHA Grant Project presentation
- 2018 – Euroscicon Conference on Nursing Diagnosis and Care Planning –Tacking ED Recidivism (Prague, Czech Republic)
- 2018 – National Press Ganey Client Conference – Reducing ED Wait Times in the ED: Using an Effective Admission Strategy (Orlando, Florida)
- 2018 – MAGNET Conference – Safety Culture: Save Times Save Lives (Denver, Colorado)
- 2019 – Illinois Hospital Association Conference (IHI)– Tackling ED Recidivism Grant Award Presentation
- 2019- AONE National Leadership Conference – Interprofessional Safety Improvements in Care Through High Reliability Leadership (San Diego, California)
- 2019 – Michigan Hospital Association – Tackling ED Recidivism (8) Hour Seminar (in association with the IHI)
- 2020 – Wisconsin Hospital Association – Tackling ED Recidivism (8) Hour Seminar (in association with the IHI)
- 2020 – Global Nursing Diversity Conference (Virtual) – Safety Culture: Save Time, Save Lives
- 2021 – AAH and Refuge for Human Trafficking – Community and Health Care Conference (3) hours (Barrington, Illinois)
- 2021 – Global Nursing Diversity Conference (Virtual) – Managing Change During the COVID-19 Pandemic
- 2021 – Global Nursing Diversity Conference (Virtual) – Advancing Geriatric Services in the Emergency Department
- 2022 - AAH and Refuge for Human Trafficking – Community and Health Care Conference (3) hours (Barrington, Illinois)
- 2022 - Global Nursing Diversity Conference (Virtual) – Human Trafficking: The Other Global Pandemic
- 2022 – MAGNET Conference (10/22) - Human Trafficking: The Other Global Pandemic (Philadelphia, Pennsylvania)
- 2023- Mind Authors Nursing Diversity Conference – (3/6) Resolving the “Great Resignation” in the Nursing Workforce (Virtual)
- 2023- Vanderbilt University Medical Center (12/2/22, 3/31/23, 5/10/23, 5/16/23)– Human Trafficking: The Other Global Pandemic (4) Webinars for Women's Health, Ambulatory services, Orthopedics, and Outpatient Clinics. (Virtual)
- 2023- Pagicle Nursing Trends Conference: (4/10) Resolving the “Great Resignation” in the Nursing Workforce (Rome, Italy)
- 2023- Mayo Clinic Virtual Nursing Grand Rounds Webinar: (5/25) Human Trafficking: The Other Global Pandemic (All sites: Minnesota, Arizona, and Florida)
Specialty Certifications
- Advanced Cardiac Life Support (AHA)
- BLS (AHA)
- Pediatric Advanced Life Support (AHA)
- Hazmat trained (DQE)
- Trauma Nurse Specialist (IDPH)
- Professional Registered Nurse (IDPH)
- Board Certification in Emergency Nursing (BCEN)
- Emergency Communications Radio Nurse (IDPH)
Publications
- 2016 – Journal of Emergency Nursing: Eliminating Blood Culture False Positives: Harnessing the Power of Nursing Shared Governance
- 2018 – American Nurse Today: Safety Culture: A Journey to Zero. Interprofessional Collaboration Drives Culture Change.
- 2018 – Illinois Hospital Association – Digital Playbook: Tackling ED Recidivism and Unnecessary Admissions Available online through IHA and CMS
- 2024- Publication Month / Date Pending. In final editing. American Nurse Journal: My Patient is a Human Trafficking Victim. Now What?
Certification
1. Nurse Planner for International Conference Groups
- Mind Authors and Pagicle
- Obtain Contact Hours for each conference through Ohio Nurses Association
- Facilitate, moderate, and lecture at several conferences a year
2. Journal of Emergency Nursing Peer Reviewer
3. Founder and Director of a 501C-3 organization that supports the underserved and trafficked Albino population in Tanzania Africa
Timeline
Interim Manager Advocate Condell Emergency Department
Advocate Condell Medical Center
02.2018 - 05.2018
Clinical Manager Emergency and Trauma Services
Advocate Good Shepherd Hospital
11.2004 - Current
Lead Clinical Coordinator
Advocate Good Shepherd Hospital
07.2004 - 11.2004
Emergency Department Registered Nurse
Advocate Good Shepherd Hospital
09.2002 - 07.2024
Master of Science - Health Administration
University of St. Francis
Bachelor of Science - Nursing Science
Governors State University
Associate of Science - Nursing Science
Morton College
1. Nurse Planner for International Conference Groups
- Mind Authors and Pagicle
- Obtain Contact Hours for each conference through Ohio Nurses Association
- Facilitate, moderate, and lecture at several conferences a year
2. Journal of Emergency Nursing Peer Reviewer
3. Founder and Director of a 501C-3 organization that supports the underserved and trafficked Albino population in Tanzania Africa
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