Dawn Monaghan
M
Levittown,PA
Summary
Proven leader at Ross Stores, adept in time management and customer service, significantly increased customer satisfaction through efficient transaction management and problem resolution. Expert in store operations, including opening and closing, with a keen eye for detail, ensuring accurate financial handling and fostering team excellence in service delivery.
Overview
19
19
years of professional experience
Work History
Cashier Manager
Ross Stores
06.2022 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
Fulfillment Associate & Cashier
Kohls Department Store
11.2017 - 01.2020
House Cleaner
Extreme Clean Inc
04.2014 - 03.2019
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Data Entry Clerk
Avalon Home Improvements
03.2005 - 01.2012
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Pennsbury High School
Fairless Hills, PA 05.2001 -
Skills
Time Management
Attention to Detail
Store Opening and Closing
Customer Service
Timeline
Cashier Manager
Ross Stores
06.2022 - Current
Fulfillment Associate & Cashier
Kohls Department Store
11.2017 - 01.2020
House Cleaner
Extreme Clean Inc
04.2014 - 03.2019
Data Entry Clerk
Avalon Home Improvements
03.2005 - 01.2012
High School Diploma -
Pennsbury High School
05.2001 -