Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dawn Monette

Allegan,MI

Summary

Results-driven Cash Applications Supervisor with unparalleled productivity and efficiency in managing financial transactions. Expertise in accounts receivable management, reconciliation processes, and team leadership. Known for reducing discrepancies, improving cash flow, and ensuring accurate financial reporting. Strong problem-solving abilities, communication skills, and adaptability to meet tight deadlines and handle high-volume workloads effectively.

Overview

29
29
years of professional experience

Work History

Cash Applications Supervisor

Holland Hospital
Holland, MI
10.2013 - 09.2024
  • Performed daily reconciliation of bank accounts and identified any discrepancies or errors in the process.
  • Prepared month-end close activities related to cash application functions.
  • Assisted other departments within the organization with resolving payment issues or disputes.
  • Investigated bank returns, chargebacks, and banking adjustments.
  • Created reports on monthly cash activity, identifying trends in payments received and areas of improvement.
  • Assisted with implementation of new revenue cycle software system, including testing and training staff on proper use.
  • Monitored daily cash receipts and applied payments accurately to customer accounts.
  • Ensured timely resolution of customer inquiries related to payment processing.
  • Developed and implemented cash application processes and procedures.
  • Conducted regular training sessions for cash applications staff to ensure accuracy of payments.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Identified potential risks associated with cash applications process and communicated them to senior leadership team.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Analyzed discrepancies between bank statements and general ledger entries, identifying potential issues.
  • Researched and resolved complex reconciliation issues in a timely manner.
  • Performed month-end close activities for Hospital and several associated physician offices within multiple revenue cycle systems.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Generated journal entries to correct mispostings from account balances prior to closing books at month end.
  • Worked closely with other accounting staff members to ensure accuracy throughout the entire month-end close process.
  • Provided support during external audits, responding promptly to auditor inquiries regarding reconciliations.
  • Tracked payment posting files within multiple revenue cycle systems, verifying information against banking records.
  • Developed new procedures and controls related to the reconciliation process.
  • Checked insurance postings and documents for accuracy, proper coding, and correctness of patient balances.
  • Maintained accurate records of all incoming payments and posting files, including checks, cash, ACH deposits, offsets, fees and returns.

Financial Counselor

Saint Mary's Hospital
Grand Rapids, MI
08.2012 - 10.2013
  • Performed daily opening and closing procedures, such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Received daily cash bags from onsite locations, such as physician offices, pharmacy, cafeteria, and gift shop. Balanced each location, recorded, and prepared bank deposits.
  • Analyzed patient accounts to ensure accuracy of charges, payments, and adjustments.
  • Provided financial counseling to patients regarding their payment options.
  • Prepared detailed reports summarizing patient account activity and financial status.
  • Maintained accurate records of all communication between patients and providers.
  • Responded promptly to customer inquiries regarding billing and payment issues.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients. Provided estimates on procedures, outlining patient financial responsibility based on individual's insurance coverage or available self-pay discounts.
  • Assisted patients with completing necessary paperwork for insurance coverage and reimbursement.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
  • Balanced cash drawers at the end of each shift.

Molding Supervisor

GORTRAC
Valp, Ind
02.1996 - 04.2006
  • Set daily, weekly, monthly production goals and monitored progress towards those goals.
  • Created detailed reports outlining production results, downtime, repairs made.
  • Implemented lean manufacturing principles into existing operations to reduce waste and increase efficiency.
  • Analyzed data from previous runs to identify areas where improvements could be made or efficiencies gained in the process.
  • Ensured that all necessary materials were available for each shift before it began.
  • Managed inventory levels of finished goods, ensuring adequate stock was on hand while minimizing excesses.
  • Established expectations and motivated crews to consistently meet or beat goals.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Communicated with suppliers and coordinated delivery of supplies to maintain production.
  • Complied with federal and company regulations to maintain high level of job site safety.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.

Education

BBA - Health Information Technology

Davenport University
Grand Rapids, MI
12-2011

Associate of Applied Science - Medical Insurance Billing

Davenport University
Grand Rapids, MI
08-2010

Skills

  • Accounting principles understanding
  • Critical Thinking
  • Organizational Skills
  • Task Prioritization
  • Adaptability
  • Workflow Coordination
  • Cash Flow Management
  • Problem-Solving
  • Process Implementation
  • Data Analysis
  • Prioritizing and Planning
  • Decision-Making
  • Proactive and Focused
  • Willing to Learn
  • Cash Drawer Management
  • Staff Training and Development
  • Continuous Process Improvement
  • Quality Assurance
  • Active Listening
  • Effective Communication

References

References available upon request.

Timeline

Cash Applications Supervisor

Holland Hospital
10.2013 - 09.2024

Financial Counselor

Saint Mary's Hospital
08.2012 - 10.2013

Molding Supervisor

GORTRAC
02.1996 - 04.2006

BBA - Health Information Technology

Davenport University

Associate of Applied Science - Medical Insurance Billing

Davenport University

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Dawn Monette