Dawn-Monique Johnson
Romulus,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Secretary's Assistant
A2 Investment Solutions
03.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Restaurant Team Member
McDonald's Restaurant
10.2022 - 10.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Team Member
Ford Field
01.2019 - 01.2020
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new staff members on venue policies and procedures, improving overall team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to need
- Maintained clean facilities throughout each event, ensuring a pleasant atmosphere for concertgoers.
- Monitored venue capacity and implemented crowd control strategies to maintain a safe environment for all attendees.
- Helped guests with special needs such as assisting with seat accommodations.
- Enhanced concert-goer experience by efficiently managing ticket sales and customer inquiries.
- Guided guests to exits and assisted with emergencies.
- Greeted guests, scanned tickets, answered questions and helped with seat location.
- Worked closely with security personnel to proactively address potential issues before they escalated.
Clearing Agent
Labor Max Staffing Agency
04.2015 - 05.2016
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
Education
High School Diploma -
Detroit International Academy of Young Women
Detroit, MI06-2017
Skills
- File Management
- Scheduling appointments
- Fast Learner
- Multitasking and Time Management
- Customer Service
Timeline
Restaurant Team Member
McDonald's Restaurant
10.2022 - 10.2023
Secretary's Assistant
A2 Investment Solutions
03.2020 - Current
Team Member
Ford Field
01.2019 - 01.2020
Clearing Agent
Labor Max Staffing Agency
04.2015 - 05.2016
High School Diploma -
Detroit International Academy of Young Women
Similar Profiles
Jennifer RestoJennifer Resto
Senior Account Representative at A2 Global (formerly A2 Electronics)Senior Account Representative at A2 Global (formerly A2 Electronics)
Justin LegerJustin Leger
Owner /Founding President at JTL Investment Solutions LLCOwner /Founding President at JTL Investment Solutions LLC
Andrew SmythAndrew Smyth
Shop Assistant at A2 Service StationShop Assistant at A2 Service Station
BELYNDA LEWISBELYNDA LEWIS
BDC Specialist/Sales Consultant at Lafontaine Buick Gmc Of Ann ArborBDC Specialist/Sales Consultant at Lafontaine Buick Gmc Of Ann Arbor
THOMAS KUDERIKTHOMAS KUDERIK
Outbound Ship Dock Area Manager at Amazon-DTW1Outbound Ship Dock Area Manager at Amazon-DTW1