Dawn Montoya
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Used Car Sales Associate
M&F Auto
Albuquerque, NM
09.2023 - Current
- Greeted customers, answered questions and provided information about vehicles.
- Conducted market research to stay current with trends in the used car industry.
- Managed social media accounts for dealership's used car business.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Followed up with customers regarding their satisfaction with purchased vehicles.
Customer Service Representative
New Mexico Gas Company (Aston Carter)
Albuquerque, NM
04.2022 - 08.2023
- Answered customer questions regarding billing inquiries,service connections and disconnections with friendly and knowledgeable approach
- Documented, researched and resolved customer service issues
- Developed trusting relationship with customers to better understand needs
- Ability to manage difficult or emotional customer situation while maintaining a professional and courteous demeanor
- Built rapport with customers through actively listening to maximize opportunities
- Ability to respond to customer requests for service and/or assistance with a sense of urgency.
Telecommunications Sales Representative
S&P Data
07.2017 - 09.2021
- Increased revenue by cross-selling add-on service plans with existing customers
- Delivered fast and friendly service to handle questions and escalated calls
- Accepted high volume of inbound customer calls and maintained performance levels while maintaining a professional and courteous demeanor Documented information from customers to help determine causes of product or service problems.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Made recommendations to customers to promote brand effectiveness and product benefits.
Sales Associate
Champs Sports
07.2016 - 01.2018
- Created great customer experiences with personalized sales support
- Demonstrated integrity by safeguarding confidential information about cash, credit cards and merchandise
- Listened to and resolved minor customer complaints to increase customer satisfaction
- Handled issues professionally to company standards.
Cashier
On Time Airport Parking
03.2013 - 10.2014
- Guided vehicles into and through parking lot to correct spaces
- Collected money from existing guests based on time spent in lot
- Satisfied customers with prompt service for parking needs
- Effectively addressed customers requests and complaints with a sense of urgency
- Maintained balance sheets with transaction information.
Security Guard
Albuquerque Convention Center
09.2011 - 01.2013
- Monitored CCTV feeds of building and grounds
- Secured building against unauthorized access and conducted regular patrols
- Used verbal and physical deescalation strategies to restore order and reduce tension
- Checked interior offices after business hours to confirm entries were locked and secure.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
GED -
C.N.M
Skills
- Upselling and Cross Selling
- Closing deals
- Customer Service
- Meeting Sales Goals
- Team Leadership
- Reliability
Timeline
Used Car Sales Associate
M&F Auto
09.2023 - Current
Customer Service Representative
New Mexico Gas Company (Aston Carter)
04.2022 - 08.2023
Telecommunications Sales Representative
S&P Data
07.2017 - 09.2021
Sales Associate
Champs Sports
07.2016 - 01.2018
Cashier
On Time Airport Parking
03.2013 - 10.2014
Security Guard
Albuquerque Convention Center
09.2011 - 01.2013
GED -
C.N.M