Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Morgan

Poplar Bluff,MO

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician

John's Pharmacy.
Puxico, Missouri
08.2024 - 11.2024
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Restocked shelves with new supplies of medications as needed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Organized work areas so that everything was easily accessible when needed.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Customer Service Representative

Sterling Bank
Poplar Bluff, MO
11.2023 - 08.2024
  • Offer every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Receive and process customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verify customers' identification to ensure compliance with laws and regulations.
  • Balance cash drawers on a daily basis.
  • Explain account information to customers in detail as needed.
  • Maintain confidentiality of bank records and client information.
  • Adhere strictly to all security procedures related to handling money at the teller window.
  • Handle large-volume cash deposits and withdrawals.
  • Handle safe deposit box access requests securely.
  • Direct specific questions to appropriate branch personnel.
  • Order checks, place stop payment orders and conduct additional special services for customers.
  • Identify fraudulent activity or suspicious behavior immediately reported it to management.
  • Issue and redeem money orders, cashier checks, and savings bonds.
  • Promote facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.

Teller

Ozark Federal Credit Union
Poplar Bluff , MO
08.2022 - 11.2023
  • Received and processed member transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered member inquiries regarding bank products and services.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Maintained confidentiality of bank records and client information.
  • Identified opportunities to refer members to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Balanced cash drawers on a daily basis.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Followed up on requests from members in a timely manner.
  • Entered member transactions into computers to record transactions and issue computer-generated receipts.
  • Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Directed specific questions to appropriate branch personnel.
  • Ordered checks, placed stop payment orders and conducted additional special services for members.
  • Offered every member exceptional service levels by remaining friendly and professional during every transaction.

Education

High School Diploma -

Neelyville High School
Neelyville, MO
05-1991

Skills

  • Drawer Balancing
  • Customer Relationship Building
  • Account Updating
  • Cash Handling
  • Strong Work Ethic
  • Approachable
  • Reliable
  • Excellent Communication Skills
  • Exceptional Customer Service
  • Pleasant and Personable
  • Rapid 10-key Data Entry
  • Currency and Coin Counter
  • Friendly
  • Cash Drawer Reconciliation
  • Reliable and Responsible
  • HIPAA
  • Processing Payments
  • Ordering and Stocking Medications

Timeline

Pharmacy Technician

John's Pharmacy.
08.2024 - 11.2024

Customer Service Representative

Sterling Bank
11.2023 - 08.2024

Teller

Ozark Federal Credit Union
08.2022 - 11.2023

High School Diploma -

Neelyville High School

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Dawn Morgan