Dawn M. Schartner, PMP

• Owned end-to-end implementation and Agile delivery across engineering, QA, and client product teams, acting as primary liaison between client stakeholders and delivery teams while maintaining execution momentum across multiple concurrent projects.
• Implemented structured planning workflows and delivery governance practices transitioning release cadence from monthly cycles to predictable biweekly delivery timelines.
• Established standardized delivery operating model including backlog refinement, Definition of Done adoption, governance checkpoints, and structured retrospectives improving execution clarity and delivery predictability.
• Led recurring internal and client-facing governance and status meetings providing consultative delivery guidance, risk visibility, and release planning alignment, reducing escalation cycles.
• Designed delivery reporting dashboards tracking velocity, dependencies, bottlenecks, and delivery health metrics enabling proactive risk management and transparent project status reporting.
• Conducted business process workflow analysis and requirements discovery with stakeholders to shape implementation roadmap priorities, identifying AI-enabled automation opportunities improving operational efficiency and reporting outcomes.
• Coordinated cross-functional execution across distributed teams ensuring delivery alignment through implementation lifecycle phases including requirements, development, release execution, and transition to ongoing support teams.

• Led workflow transformation implementation initiatives driving ~50% operational efficiency improvement.
• Converted operational challenges into structured project execution plans improving delivery consistency and stakeholder visibility.
• Facilitated cross-functional adoption initiatives ensuring successful transition of new processes into ongoing operational workflows.

• Delivered client-facing digital platform initiatives contributing to 47% YoY growth reaching $5M annually.
• Redesigned delivery frameworks reducing cycle time by 56% and increasing bookings by 43%.
• Standardized delivery practices improving development velocity by 25%.

Managed concurrent implementation initiatives emphasizing structured execution, risk mitigation, and stakeholder coordination.