Dawn M. Simon
Wichita,KS
Summary
Results-driven, service oriented with comprehensive financial management experience, with expertise in all aspects of operation. Excellent communication skills, and visionary solutions leader. Deliver success through building, inspiring, and leading teams. Dedicated to providing comprehensive results and solutions that are in line with the organization's goals. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
25
25
years of professional experience
Work History
Property Manager and Landlord
Self-Employed
Wichita, Ks
01.2000 - Current
- Process all contracts for the purchase and sale of real estate properties
- Generate rental and owner-carry contracts
- Establish finance plans for payment and enforce collection
- Create successful business relationships throughout process of sale
- Maintain continuous rapport with clients
- Coordinate contractors for remodeling and supervise progress
- Maintain rentals at 85% occupancy
Quality Control Inspector
Amazon
Wichita, KS
07.2022 - 11.2024
- Identified areas for improvement in existing processes, procedures, and equipment.
- Developed corrective action plans based on findings from investigations and audits.
- Managed inventory through inspection, provided feedback, and offered additional coaching to improve accuracy.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Customer Care, Sales and Coaching
T-Mobile
Wichita, KS
06.2016 - 05.2022
- Ensured customer satisfaction through effective communication skills and problem resolution techniques. Meticulously maintained, exceptional satisfaction ratings.
- Developed innovative strategies to improve customer experience, and trained teams in sales and satisfaction to meet goals.
- Sold various products by educating customers, building excellent rapport, and trust. Consistently outperformed all sales objectives, and maintained a position in the top 3 nationwide each year.
- Trained, observed, and provided feedback to teams to increase sales and customer satisfaction.
- Handled customer escalations to ensure the highest levels of resolution and satisfaction.
Manager- In season
H&R Block Premium
Wichita, KS
01.2007 - 01.2010
- Directly responsible for the overall direction, coordination, and operational execution of the office
- Identified staff vacancies; recruited, interviewed and selected applicants
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Increased same store sales 90% two consecutive years
- Represented business clients in auditing processes
- Worked in accordance with all state and federal tax provisions, staying current on changing regulations and tax laws ensuring 100% IRS compliance
Trainer- Off season
H&R Block
Wichita, KS
01.2007 - 01.2010
- Designed and expanded training and development programs based on both H&R Block mission and the individual's needs
- Train Your Trainer coordinator for Midwest region
- Created, coordinated and taught advanced certification courses for Senior tax professionals
- Implemented Small Business Accounting programs and Marketing initiatives
- Coached Franchise owners to be effective and in line with organization mission and goals
- Developed CSR training for all new hires and returning staff
Education
Bachelor of Business Administration - Finance, Accounting, Marketing
Wichita State University
Wichita, KS01.2008
Skills
- Relationship building
- Sales growth initiatives
- Escalation control
- Presentation skills
- Employee performance management
- Excellent verbal and written communication
- Inventory control procedures
Timeline
Quality Control Inspector
Amazon
07.2022 - 11.2024
Customer Care, Sales and Coaching
T-Mobile
06.2016 - 05.2022
Manager- In season
H&R Block Premium
01.2007 - 01.2010
Trainer- Off season
H&R Block
01.2007 - 01.2010
Property Manager and Landlord
Self-Employed
01.2000 - Current
Bachelor of Business Administration - Finance, Accounting, Marketing
Wichita State University
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