Summary
Work History
Education
Skills
Timeline
Generic

Dawn Murillo

Carol Stream,IL

Summary

Dynamic sales professional with a proven track record at Fannie May Candies, excelling in customer service and relationship building. Leveraged active listening and effective communication to boost customer satisfaction and drive repeat business. Skilled in data entry and CRM, consistently enhancing sales leads and fostering strong client connections.

Work History

Sales Associate

Fannie May Candies
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Telemarketing Sales Representative

Market USA
  • Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
  • Asked pertinent questions to understand customer requirements.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Completed daily and weekly sales reporting using assigned tools.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Recorded and updated customer information in online systems.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Utilized sales techniques to build customer interest and close sales.

Lead Teacher

KinderCare Learning Centers
08.2024 - 08.2025
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Lead Teacher

Children of America
05.2023 - 08.2024
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Lead Teacher

KinderCare Learning Centers
04.2022 - 08.2023
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.

Lead Teacher

Loving Arms Child Care Center
09.2019 - 04.2022
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
  • Created and developed lesson plans to meet students' academic needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.

Education

Bachelor of Arts - English Composition

Southern Illinois University, Carbondale
Carbondale, IL

Vocational Certificate - Paralegal Studies

Elgin Community College
Elgin, IL

Skills

  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Relationship building
  • Call center experience
  • Professional telephone demeanor
  • Call center operations
  • Customer relationship management (CRM)
  • Product sales

Timeline

Lead Teacher

KinderCare Learning Centers
08.2024 - 08.2025

Lead Teacher

Children of America
05.2023 - 08.2024

Lead Teacher

KinderCare Learning Centers
04.2022 - 08.2023

Lead Teacher

Loving Arms Child Care Center
09.2019 - 04.2022

Sales Associate

Fannie May Candies

Telemarketing Sales Representative

Market USA

Bachelor of Arts - English Composition

Southern Illinois University, Carbondale

Vocational Certificate - Paralegal Studies

Elgin Community College

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Dawn Murillo