Dawn Murphy
Port Charlotte,FL
Summary
Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments, transportation and assisting patients. Organized individual brings background in medical office settings handling patient needs.
Overview
25
25
years of professional experience
Work History
Unit Secretary/CNA Supervisor
Charlotte bay rehab
Port Charlotte, Florida
09.2018 - Current
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Coordinated with vendors for timely delivery of goods and services at competitive rates.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Organized laboratory specimens for pick-up by courier service.
- Provided support to drivers in regards to directions, paperwork.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Schedule all transportation to doctors office,hospital and dialysis
- Resolved complex customer service issues in a timely manner.
Cleaning Supervisor
Lds florida
, FL
01.2000 - Current
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Performed basic repairs such as replacing light bulbs or minor plumbing issues as needed.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Practiced safe work habits and wore protective safety equipment.
- Communicated with maintenance team on damages to repair.
- Swept and damp-mopped private stairways and hallways.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL06-2001
Skills
- Medical office administration
- Nursing unit operations
- Follow-up appointment scheduling
- Patient database management
- Nursing station operations
- Telephone reception
- Patient appointment coordination
- Patient reception
- Call light responses
- Unit secretary training
- Transportation scheduling
Timeline
Unit Secretary/CNA Supervisor
Charlotte bay rehab
09.2018 - Current
Cleaning Supervisor
Lds florida
01.2000 - Current
High School Diploma -
Port Charlotte High School
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