Dawn Murr-Davidson
Lancaster,PA
Summary
Dedicated Senior Director driving proven results within the heath care industry. Manages complex operational issues while meeting company objectives. Strong clinical skills and solid experience in compliance, quality and financial performance. Collaborates with management teams and stakeholders to uphold company vision.
Overview
16
16
years of professional experience
Work History
Sr. Director of Wellness Ops & Ancillary Services
IntegraCare
10.2022 - 07.2023
- Drove strategic initiatives to enhance operational efficiencies for Wellness Operations and Ancillary Services
- Planned and executed project and program schedules. to meet key deliverables and milestones.
- Evaluated documentation to verify alignment with regulatory requirements.
- Developed and facilitated educational programs that supported professional development and reduced turnover.
Director of Wellness Ops & Staff Development
IntegraCare
07.2020 - 10.2022
- Created and maintained detailed Wellness reports including risk area, infection control and prevention and other key performance indicators.
- Trained and supervised Regional Wellness Nurses to consistently meet performance goals and regulatory standards in communities across Pennsylvania, Virginia and Maryland.
- Collaborated across departments to ensure cross-functional responsibilities were executed according to company standards.
- Partnered with community leadership to resolve resident, family or team member complaints.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Regional Director of Community Wellness
Juniper Village
03.2018 - 07.2020
- Reviewed operational reports to identify potential quality, regulatory issues and cost saving opportunities.
- Regularly visited communities in Pennsylvania, New Jersey and Colorado to view service levels and adherence to standards.
- Represented company at various state and national events including presenting key company initiatives.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Quality Improvement
Guardian Elder Care
08.2017 - 03.2018
- Implemented best practice policies for Nursing Department based on Federal and State Regulations (Pennsylvania and Ohio).
- Enforced compliance with Federal and State regulations and company policies.
- Developed and maintained records of policies, procedures and best practices to support continuous improvement Nursing Department.
- Executed quality assurance and performance improvement initiatives for nursing and ancillary departments..
Director of Quality Initiatives & Clinical Affairs
Pennsylvania Health Care Association
12.2014 - 08.2017
- Promoted open information sharing across members to promote industry best practices for both skilled nursing and personal care/assisted living communities in Pennsylvania.
- Planned, produced and evaluated services that reflected attention to detail and responsiveness to needs of various constituencies.
- Worked collaboratively with key management and technical staff in developing and monitoring initiatives to meet organizational business goals and support members.
- Developed and implemented training programs for members.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for programs to increase awareness and funding for seniors and long-term care industry.
Regional Director of Professional Services
CHAP
01.2014 - 01.2015
- Maintained positive customer relations by addressing problems and implementing successful corrective actions for customers in assigned region based on service type and regulations/standards.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities for customers in assigned region.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Director of Telehealth and Clinical Services
Honeywell HomMed
01.2008 - 01.2014
- Developed, implemented, revised, and evaluated policies and procedures for telehealth devices across health care continuum.
- Monitored, analyzed, and provided recommendations to successfully launch and grow a telehealth program.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Provide ongoing program management to implement appropriate technology, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Represented organization at all community events, answering questions, providing details and giving informative presentations.
- Interacted effectively with product marketing, engineering and customers to obtain voice of customer and translate into marketing and product specifications for new features.
- through education, evaluation, performance management, and competency improvement.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to help nurses and staff improve understanding of medical equipment and care best practices.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Defined clinical testing protocols, quality assurance initiatives and clinic policies and procedures.
- Extensive national travel and some international travel.
Education
Bachelor of Science - Nursing
Eastern Mennonite University
Harrisonburg, VA08.2008
Diploma in Nursing - Nursing
Lancaster General Hospital School of Nursing
Lancaster06.1994
Skills
- Data Analytics
- Customer Service and Assistance
- Operations Leadership
- Core Values Management
- Policy Implementation
- KPI Monitoring
- Managing Operations and Efficiency
- Productivity Management
- Deployment Management
- Coaching and Mentorship
Timeline
Sr. Director of Wellness Ops & Ancillary Services
IntegraCare
10.2022 - 07.2023
Director of Wellness Ops & Staff Development
IntegraCare
07.2020 - 10.2022
Regional Director of Community Wellness
Juniper Village
03.2018 - 07.2020
Director of Quality Improvement
Guardian Elder Care
08.2017 - 03.2018
Director of Quality Initiatives & Clinical Affairs
Pennsylvania Health Care Association
12.2014 - 08.2017
Regional Director of Professional Services
CHAP
01.2014 - 01.2015
Director of Telehealth and Clinical Services
Honeywell HomMed
01.2008 - 01.2014
Bachelor of Science - Nursing
Eastern Mennonite University
Diploma in Nursing - Nursing
Lancaster General Hospital School of Nursing
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