Dawn Murray
Fall River,MA
Summary
Proven leader in business management, adept at boosting sales and streamlining operations, as demonstrated at Murray's Cycles Inc. With a keen understanding of local markets and a talent for engaging communities, I excel in marketing and customer service. Combines strategic financial management with innovative ideas, driving significant business growth while fostering a positive, productive work environment.
Overview
19
19
years of professional experience
Work History
Shop Owner
Murray's Cycles Inc.
12.2007 - Current
- Successfully established thriving start-up business in 2007 while maintaining full-time employment.
- Contacted vendors to establish new accounts and manage inventory procurement while also setting up ecommerce platforms through Ebay and Amazon.
- Managed day-to-day business operations.
- Implemented effective social media strategies and organized community events to drive sales growth.
- Managed all shipping and receiving operations, optimizing product merchandising to increase sales. Also responsible for pricing, setting up customer accounts in point of sale system, scheduling service & maintenance, and processing payments.
- Demonstrated strong multitasking abilities by effectively prioritizing responsibilities including interviewing candidates, processing payroll accurately, handling vendor payments and managing accounts receivable/payable.
- Managed property maintenance, ensured timely bill payments, and maintained up-to-date insurance records for meticulous record keeping. Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within shop environment.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Contributed to local charities and collaborated with local schools to create job opportunities for students.
Office Manager
Gentiva Hospice
01.2012 - 12.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Medical Records Coordinator
Gentiva Home Care
01.2006 - 01.2012
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Maintained accuracy, completeness, and security for 100+ medical records and health information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Organized annual purging of outdated or unnecessary documents in accordance with retention policies, optimizing storage space usage.
- Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
- Participated in continuing education opportunities to stay current with industry standards and best practices.
- Trained new staff members on proper procedures for managing, organizing, and storing medical records.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Reviewed charts and flagged incomplete or inaccurate information.
- Supported medical staff by providing organized and accurate medical records.
- Followed up with medical staff regarding missing information in patient records.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Education
Medical Assistant Certificate -
Fisher College
Fall River, MA09.1994
High School Diploma -
BMC Durfee High School
Fall River, MA06.1991
Skills
- Marketing experience
- Customer service expertise
- Merchandise planning
- Employee Scheduling
- Business Administration
- Business Management
- Business launch
- Attention to Detail
- Decision-Making
Timeline
Office Manager
Gentiva Hospice
01.2012 - 12.2014
Shop Owner
Murray's Cycles Inc.
12.2007 - Current
Medical Records Coordinator
Gentiva Home Care
01.2006 - 01.2012
Medical Assistant Certificate -
Fisher College
High School Diploma -
BMC Durfee High School