Dawn Murray
Hagerman,ID
Summary
Compassionate Certified Nursing Assistant with extensive experience at Elks Rehab Hospital, specializing in patient care and mentorship. Proven ability to enhance patient satisfaction through effective support and streamlined processes. Recognized for accuracy in cash handling and operational dependability, contributing to overall efficiency and success.
Overview
23
23
years of professional experience
Work History
CNA
ST. Lukes Meridain Medical Center
07.2005 - 12.2017
- Provided compassionate care to patients, assisting with daily living activities and maintaining comfort.
- Monitored vital signs and reported changes in patient conditions to nursing staff.
- Assisted in implementing individualized care plans, ensuring adherence to safety protocols.
- Collaborated with healthcare team to optimize patient outcomes through effective communication and support.
CNA
Elks Rehab Hospital
03.2001 - 07.2005
- Trained new staff on best practices for patient care and operational procedures.
- Streamlined documentation processes, improving accuracy and efficiency of patient records management.
- Mentored junior CNAs in developing skills for delivering high-quality patient care services.
- Led initiatives to enhance patient satisfaction by fostering a supportive environment within the facility.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cashier and Deli Section Frying Foods
Eagle Convenience Store
03.1995 - 07.1996
- Processed high-volume transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained organized merchandise displays to enhance customer experience and promote sales.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new staff on point-of-sale systems and store policies, fostering a team-oriented environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High School Diploma -
Jerome High School
Jerome Idaho05-1973
Skills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Dependability
- Credit card processing
- Merchandise restocking
- Cash drawer management
- Product knowledge
- Returns processing
- Efficient checkout procedures
- Basic mathematics
Timeline
CNA
ST. Lukes Meridain Medical Center
07.2005 - 12.2017
CNA
Elks Rehab Hospital
03.2001 - 07.2005
Cashier and Deli Section Frying Foods
Eagle Convenience Store
03.1995 - 07.1996
High School Diploma -
Jerome High School