Dawn Musso
Pleasant Valley,NY
Summary
Dedicated and driven Administrative Assistant with outstanding customer relations and decision-making abilities. Known for a strong work ethic, professional demeanor, and a proactive approach to tasks.
Overview
14
14
years of professional experience
Work History
Client Customer Representative
Guardian Veterinary Specialists
11.2021 - Current
- Maintained accurate patient records through diligent use of ezyVet allowing for targeted follow-ups and efficient customer history referencing.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Schedule appointments for multiple specialty doctors.
- Responsible for management of emails correspondence and patient records.
- Used ezyVet to prepare memos and correspondence.
- Collected customer information and analyzed customer needs to recommend potential services.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Internal Medicine Scheduler
CareMount Medical Group
02.2017 - 08.2021
- Coordinated schedules for approximately six Internal Medicine doctors in a fast-paced, high-volume office setting.
- Managed the office schedules for multiple providers, including telehealth appointments and call center support.
- Proactively identified and mitigated scheduling risks through detailed analysis and the implementation of preventive measures.
- Maximized the functionality of scheduling software to enhance accuracy and streamline planning.
- Handled incoming and outgoing calls with professionalism, ensuring accurate message delivery to office staff.
Radiology Scheduler
Mount Kisco Medical Group
06.2014 - 02.2017
- Coordinated radiology testing procedures for over 40 off-site locations, ensuring optimal resource allocation and efficiency.
- Demonstrated exceptional patient service and phone etiquette while scheduling complex procedures, including preparation for testing.
- Developed a deep understanding of various radiology procedures and their prerequisites, ensuring accurate scheduling and effective patient education.
- Facilitated clear and concise communication between patients and medical staff, providing detailed instructions on appointment requirements.
- Consistently upheld HIPAA guidelines when handling sensitive patient information during the scheduling process.
Receptionist
Earth Angels Veterinary Hospital
05.2013 - 04.2014
- Scheduled daily appointments, reconciled payments, and managed patient records with accuracy and attention to detail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Administrative Assistant
LaGrange Veterinary Hospital
12.2012 - 05.2013
- Managed front desk operations, including answering phone inquiries, scheduling appointments, processing payments, and maintaining accurate appointment calendars.
Front Office Manager/ Referral Case & Medical Billing Coordinator
Veterinary Specialty Center of the Hudson Valley
08.2011 - 12.2012
- Conducted interviews, managed the hiring process, and led performance reviews for new employees.
- Managed and trained front desk staff in the proper procedures of the hospital.
- Created and maintained front desk protocol manual.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Associates of Arts -
Mississippi Gulf Coast Community College
Gautier, MSCertificate - Executive Secretarial in Information Processing
Katharine Gibbs School
Melville, NYDiploma -
Seaford High School
Seaford, NYSkills
- Microsoft Office
- Scheduling
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Call handling
- ezyVet
- Impromed Veterinary Software
- NextGen Software
Timeline
Client Customer Representative
Guardian Veterinary Specialists
11.2021 - Current
Internal Medicine Scheduler
CareMount Medical Group
02.2017 - 08.2021
Radiology Scheduler
Mount Kisco Medical Group
06.2014 - 02.2017
Receptionist
Earth Angels Veterinary Hospital
05.2013 - 04.2014
Administrative Assistant
LaGrange Veterinary Hospital
12.2012 - 05.2013
Front Office Manager/ Referral Case & Medical Billing Coordinator
Veterinary Specialty Center of the Hudson Valley
08.2011 - 12.2012
Associates of Arts -
Mississippi Gulf Coast Community College
Certificate - Executive Secretarial in Information Processing
Katharine Gibbs School
Diploma -
Seaford High School
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