Dawn Mutum-Snyder

DIRECTOR OF HOUSING

United Neighbors

Davenport, IA

06.1998 - 08.2013

Developed resident retention strategies that fostered a sense of community and loyalty among tenants.
Worked collaboratively with public relations, marketing and enrollment management to develop and administer marketing strategies towards increasing occupancy.
Implemented cost-effective measures to reduce operating expenses without sacrificing quality of service.
Negotiated contracts with vendors, maximizing value while maintaining high-quality products and services.
Kept accurate records of charges on students' accounts and tracked room charges, meal charges and damage charges.
Developed comprehensive housing programs for improved community development and engagement.
Designed customized leasing agreements that catered to individual tenant needs while adhering to legal requirements.
Enhanced staff performance with targeted training and professional development opportunities.
Introduced innovative energy-saving solutions which resulted in reduced utility costs for both tenants and management.
Established partnerships with local organizations to provide additional support services for residents.
Collaborated with cross-functional teams to address complex challenges facing the organization.
Administered office staff training program to improve daily management of housing office.
Administered room occupancy verification processes following move-ins and move-outs.
Oversaw financial operations, ensuring budget compliance and optimizing resource allocation.
Improved communication between staff and residents through regular meetings and transparent reporting practices.
Managed large-scale construction projects to expand affordable housing options in the community.