Dawn M. Wilson
New Market,Tennessee
Summary
With 7 years of customer/guest service experience and 15 years as an elementary educator, seeking a position in the customer service/guest services division. Background includes retail sales in the grocery store and fast-food service industry, as well as working with guests in a theme park setting. Also experienced in ride share, transporting riders in rural, suburban, and urban communities. Developed strong communication and problem-solving skills in a fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Looking to transition into a new field and leverage transferrable skills to contribute to team success. Smooth driver and experienced ride share professional, well-versed in helping groups, business travelers, and VIPs with their transportation needs. Maintains a polished, professional, and discreet demeanor with passengers while upholding strict standards for excellence and consistently delivering on-time operations.
Overview
30
30
years of professional experience
Work History
Ride Share Driver
Uber
01.2023 - 01.2024
- Transported riders in rural, suburban, and urban communities to various points of interests
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Tram Driver/Conductor
Dollywood
01.2021 - 01.2024
- Drives theme park parking lot tram vehicles to various parking lot pick-up and drop-off locations and from Dollywood theme park to Dollywood Splash Country Waterpark
- Giving advice to guests about the park and surrounding areas
- Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
- Upheld cleanliness standards within the tram through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.
Elementary School Teacher
Jefferson County Schools
New Market, TN
08.2000 - 05.2015
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Pursued professional development during summer months to maintain certification and extend skills.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
- Participated in after-school tutoring programs, offering individualized support for students struggling academically.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Taught core subjects of math, science, technology, and history.
- Coached, mentored and evaluated student teachers for progress against program objectives.
- Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Mentored new teachers within the school community by sharing knowledge, providing guidance on instructional strategies, and offering ongoing support during their transition into the profession.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
- Met with parents to review Individualized Education Plans for at-risk students.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
- Managed classroom resources efficiently to ensure conducive learning environment, optimizing use of educational materials and space.
Cashier
Food City
01.1997 - 01.1998
- Cash-handling and credit/debit card transaction experience
- Ensuring customers a safe and enjoyable shopping experience
- Stocking frontline areas
Cashier
Taco Bell
01.1994 - 01.1997
- Cash-handling and credit/debit card transaction experience
- Ensuring customers a safe and enjoyable dining experience from front counter service and drive-through
Education
Master of Arts - Education
Carson-Newman University
Jefferson City, TN05-2000
BA - Biology
Carson-Newman University
01.2000
Skills
- Customer Service
- Communication
- Cash Handling
- Credit/Debit Card Transactions
- Creativity
- Strategic Thinking
- Multi-Tasking
- Safe driving
- Punctuality
- Safety awareness
- Customer service
Timeline
Ride Share Driver
Uber
01.2023 - 01.2024
Tram Driver/Conductor
Dollywood
01.2021 - 01.2024
Elementary School Teacher
Jefferson County Schools
08.2000 - 05.2015
Cashier
Food City
01.1997 - 01.1998
Cashier
Taco Bell
01.1994 - 01.1997
Master of Arts - Education
Carson-Newman University
BA - Biology
Carson-Newman University