Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dawn M. Wilson

Dawn M. Wilson

New Market,Tennessee

Summary

With 7 years of customer/guest service experience and 15 years as an elementary educator, seeking a position in the customer service/guest services division. Background includes retail sales in the grocery store and fast-food service industry, as well as working with guests in a theme park setting. Also experienced in ride share, transporting riders in rural, suburban, and urban communities. Developed strong communication and problem-solving skills in a fast-paced, customer-focused environment. Excels in time management and route optimization, ensuring timely and efficient service. Looking to transition into a new field and leverage transferrable skills to contribute to team success. Smooth driver and experienced ride share professional, well-versed in helping groups, business travelers, and VIPs with their transportation needs. Maintains a polished, professional, and discreet demeanor with passengers while upholding strict standards for excellence and consistently delivering on-time operations.

Overview

30
30
years of professional experience

Work History

Ride Share Driver

Uber
01.2023 - 01.2024
  • Transported riders in rural, suburban, and urban communities to various points of interests
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Tram Driver/Conductor

Dollywood
01.2021 - 01.2024
  • Drives theme park parking lot tram vehicles to various parking lot pick-up and drop-off locations and from Dollywood theme park to Dollywood Splash Country Waterpark
  • Giving advice to guests about the park and surrounding areas
  • Coordinated with fellow operators during shift changes, ensuring a smooth transition and continuity of service for passengers.
  • Upheld cleanliness standards within the tram through regular trash removal and reporting any necessary repairs or maintenance issues to appropriate personnel.

Elementary School Teacher

Jefferson County Schools
08.2000 - 05.2015
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Promoted a growth mindset in the classroom by encouraging students to set goals, embrace challenges, and persevere through obstacles.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
  • Pursued professional development during summer months to maintain certification and extend skills.
  • Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
  • Contributed to school-wide initiatives aimed at improving overall student achievement, participating in professional development workshops and collaborating with colleagues on best practices.
  • Participated in after-school tutoring programs, offering individualized support for students struggling academically.
  • Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
  • Taught core subjects of math, science, technology, and history.
  • Coached, mentored and evaluated student teachers for progress against program objectives.
  • Organized extracurricular activities such as field trips and special events, enriching the educational experience for all students involved.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Mentored new teachers within the school community by sharing knowledge, providing guidance on instructional strategies, and offering ongoing support during their transition into the profession.
  • Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
  • Administered various reading tests and determined student reading levels based on assessment findings.
  • Served as a liaison between the school administration and families during parent-teacher conferences, ensuring clear communication about expectations and areas of improvement for each child.
  • Met with parents to review Individualized Education Plans for at-risk students.
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Implemented engaging hands-on activities to reinforce fundamental concepts, resulting in increased student motivation and participation.
  • Managed classroom resources efficiently to ensure conducive learning environment, optimizing use of educational materials and space.

Cashier

Food City
01.1997 - 01.1998
  • Cash-handling and credit/debit card transaction experience
  • Ensuring customers a safe and enjoyable shopping experience
  • Stocking frontline areas

Cashier

Taco Bell
01.1994 - 01.1997
  • Cash-handling and credit/debit card transaction experience
  • Ensuring customers a safe and enjoyable dining experience from front counter service and drive-through

Education

Master of Arts - Education

Carson-Newman University
Jefferson City, TN
05-2000

BA - Biology

Carson-Newman University
01.2000

Skills

  • Customer Service
  • Communication
  • Cash Handling
  • Credit/Debit Card Transactions
  • Creativity
  • Strategic Thinking
  • Multi-Tasking
  • Safe driving
  • Punctuality
  • Safety awareness
  • Customer service

Timeline

Ride Share Driver

Uber
01.2023 - 01.2024

Tram Driver/Conductor

Dollywood
01.2021 - 01.2024

Elementary School Teacher

Jefferson County Schools
08.2000 - 05.2015

Cashier

Food City
01.1997 - 01.1998

Cashier

Taco Bell
01.1994 - 01.1997

Master of Arts - Education

Carson-Newman University

BA - Biology

Carson-Newman University
Dawn M. Wilson