Dawn Myers
Merritt Island,FL
Summary
Accomplished Office Manager with a proven track record at Dr Donna Johnston, excelling in organizational skills and compliance monitoring. Spearheaded office efficiency enhancements and vendor negotiations, achieving significant cost savings. Renowned for adeptly managing customer relations and mentoring staff, ensuring peak operational performance and exceeding customer satisfaction goals.
Overview
31
31
years of professional experience
Work History
Office Manage
Dr Donna Johnston
Melbourne, FL
09.2014 - Current
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Used judgment and initiative in handling confidential matters and requests.
- Assisted in recruiting, onboarding and training new employees.
- Managed the referral process to specialist and testing facilities.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed files and records to obtain information and respond to requests.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently and exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored and upheld HEDIS quality assurance protocols.
Medical Secretary/Medical Assistant
Pediatric Care of York
York, PA
11.1993 - 05.2019
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Coordinated logistics for patient hospital admissions.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Handled cash transactions and processed payments for medical services.
- Arranged hospital admissions for patients as required.
- Performed data entry tasks related to patient information into various databases.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Coordinated referrals between primary care physicians and specialists as required.
Education
Associate of Science -
Eastern Florida State College
Cocoa, FL06-2014
High School Diploma -
Dover Area High School
Dover, PA06-1987
Skills
- Billing
- Bookkeeping
- Vendor engagement
- Compliance monitoring
- Data retrieval systems
- Data entry
- Organizational skills
- Documentation and control
- Facility management
References
References available upon request.
Timeline
Office Manage
Dr Donna Johnston
09.2014 - Current
Medical Secretary/Medical Assistant
Pediatric Care of York
11.1993 - 05.2019
Associate of Science -
Eastern Florida State College
High School Diploma -
Dover Area High School
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