Dawn Neal
Access Specialist
Ypsilanti,MI
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Outgoing patient access specialist with several years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner types several wpm and work with various field related software. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
25
25
years of professional experience
Work History
Emergency Room Patient Access Specialist
Trinity Health
Ypsilanti, MI
09.2018 - Current
- Emergency medicine techniques and etiquette
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process.
- Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
- Reviewed documentation for completeness and accuracy prior to submitting claims to payers.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
- Provided support to medical staff by obtaining authorizations from insurers for services rendered.
- Served as a liaison between patients and third party payers ensuring that all necessary documents are submitted in a timely manner.
- Maintain privacy with HIPPA practices.
- Resolved issues related to registration process including eligibility verification and authorization problems.
Client Service Representative
Key Bank
Ypsilanti, MI
2010 - 2017
- Assisted customers with product information and pricing.
- Managed client accounts by providing accurate data entry services.
- Participated in training sessions and workshops related to customer service best practices.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Verified accuracy of data entered into company systems.
- Maintained customer records in the database system.
- Maintained a balanced cash drawer
- Sales
- Trained new employees
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
Corporate Tax Representative II
Borders Books and Music
Ann Arbor, MI
2006 - 2010
- Provided customer service by answering product and service related questions.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Conducted market research to better understand customer needs and preferences.
- Answered customer inquiries promptly and professionally.
- Participated in training sessions designed to improve overall job performance.
- Performed administrative tasks such as filing documents and updating records.
- Established positive relationships with customers through effective communication techniques.
- Responsible for Serve Safe Certificates
- Make sure the stores audits were conducted accurately.
Education
Some College (No Degree) - Accounting And Business Management
Washtenaw Community College
Ann Arbor, MISkills
- Healthcare reimbursements
- Patient interviewing
- Co-payment collection
- Fee Collection
- Authorization verification
- Specialist Referrals
- Patient Scheduling
- Insurance Billing
- Appointment Scheduling
- Medical terminology expertise
- HIPAA Compliance
- Eligibility Determination
- Insurance information collection
- Insurance Verification
- Patient Registration
- Information Collection
- Medical Terminology
- Front Desk Operations
- Epic
References
References available upon request.
Timeline
Emergency Room Patient Access Specialist
Trinity Health
09.2018 - Current
Client Service Representative
Key Bank
2010 - 2017
Corporate Tax Representative II
Borders Books and Music
2006 - 2010
Some College (No Degree) - Accounting And Business Management
Washtenaw Community College