Dawn Nelson
Administrative Assistant
Kissimmee,FL
Summary
Seeking a position where I can utilize my administrative and people skills to add value to the company. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Lead
WELL STATES HEALTHCARE
09.2018 - 12.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Received and sorted incoming mail and packages to record, enter, and distribute to correct recipient.
- Handled outgoing mail and packages through USPS, FedEx, and UPS.
- Entered documents into company computer filing system to improve document organization and management for client files.
- Created and maintained databases to track and record customer contracts.
- Developed and updated spreadsheets for collections.
- Entered invoices and checks.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Reduced errors in documentation by implementing meticulous proofreading and quality control measures.
- Provided timely updates on project status to relevant stakeholders, ensuring all parties were well informed.
- Completed daily logs for management review.
- Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
- Maintained a high level of confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- HIPAA trained and certified.
- Assisted with recruiting efforts by screening applicants and conducting preliminary interviews.
- Promoted to Administrative Lead in 2022, managing a team of four.
- Collaborated with management to establish performance metrics for the team, monitoring progress towards goals regularly.
- Implemented training programs for new hires to ensure a smooth onboarding experience.
- Trained and supervised employees on office policies and procedures.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
- Developed strong working relationships with internal and external stakeholders, fostering a positive work environment.
- Coordinated team schedules to ensure adequate coverage during peak times and vacation periods.
- Mentored junior staff members, providing guidance on best practices and professional growth opportunities.
- Resolved conflicts within the team diplomatically, promoting open communication among all members to foster collaboration.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Worked remotely with quarterly travel since June 2021.
Educational Assistant 1
DOUGLAS COUNTY SCHOOL DISTRICT
08.2007 - 05.2017
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Proctor for state mandated assessments.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Provided individual tutoring during class hours, assisting struggling students and helping them reach their academic goals.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Increased parent involvement by maintaining open lines of communication and providing regular updates on student progress.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
- Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Maintained safety and security by overseeing students in lunchroom and recess environments.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Managed the school workroom, maintaining resources efficiently by organizing materials, tracking inventory, ordering supplies, and preparing resources necessary for daily instruction; copies, die-cut lessons, art projects, and laminated projects.
- Organized and filed documents for teachers and office staff.
- Responsible for maintenance on copy machines, laminator, printers, and die-cut machine.
- I would step in as a substitute teacher for the Pre-School class when needed.
Shipping, Receiving, and Processing – Part Time
DISNEY STORE
05.2012 - 07.2013
- Received and processed inventory and organized product.
- Stocked and replenished the store and stockroom.
- Breakdown of the boxes and trash removal.
- Consistently met deadlines for order fulfillment, ensuring company and customer satisfaction.
- Maintained a safe and organized work environment, reducing workplace accidents and injuries.
- Optimized storage space utilization by implementing effective stockroom layout strategies.
- Collaborated with other department leaders to ensure smooth coordination of daily operations.
- Implemented quality control procedures for incoming shipments, resulting in reduced product returns due to damage or defects.
- Developed strong relationships with vendors and carriers, fostering better communication and timely deliveries.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inventory and ship clearance transfers.
- Customer service and cashier.
- New stage sets (moving and adding product, changing wall fixtures, and cleaning).
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Part of the team that set-up and organized store for the Grand Opening.
Housekeeping Department – Part-Time Evening
WORD OF LIFE CHRISTIAN CENTER
09.2005 - 04.2007
- Responsible for maintaining the cleanliness and upkeep of four classrooms, several bathrooms, play area, and office areas for the Word of Life Christian Academy.
- Assisted with cleaning, decorating, and organizing for special occasions and activities at the church, when needed.
Twi-Lite Stock/Customer Service – PT Seasonal
DISNEY STORE
11.2004 - 01.2005
- Responsible for after-hours stocking and organizing of the store floor.
- Assisted in unpacking new shipments, cleaning, vacuuming, and organizing the store and stockroom.
- Customer service and cashier.
- Assisted with two large floor moves, which included removing wall fixtures, relocating existing fixtures, stocking, storing, and cleaning, to give the store a new look per the Disney District Manager's request.
Owner/Daycare Provider
ANGEL'S HAVEN, PRIVATE DAYCARE
01.2000 - 12.2003
- Opened my own daycare service out of my home for up to three children, ages 0 to 5 years old.
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
- Tailored daily routines based on individual needs/preferences of each child allowing them flexibility within structured timeframes.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Facilitated creative playtime opportunities by providing a variety of toys, games, art materials, and sensory exploration stations catered to different age groups.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Coordinated naptime schedules for multiple children, ensuring an environment conducive to restful sleep.
- Implemented positive discipline strategies to guide children towards appropriate behavior choices.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Administered first aid and managed minor injuries or illnesses following established health protocols.
- Implemented emergency preparedness plans and conducted regular drills to familiarize children with safety procedures in case of a disaster or crisis.
- Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.
- Responded to inquiries from parents and guardians.
- Logged information regarding naps, feedings and any medications administered.
- Documented children's growth and development.
- Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
- Collaborated with parents to discuss their child''s progress and share feedback on developmental milestones.
- Responsible for all administrative functions including maintaining records for each child and their parent(s) such as emergency forms, communication logs, incident reports, and tax forms.
- Previous experience as a teacher's assistant at Daybridge Learning Center from 1985 to 1987, which helped in the startup of my own business.
Administrative Assistant
PLATTE RIVER CONSTRUCTORS, LTD.
03.1996 - 12.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Managed complex schedules for conference room bookings ensuring that everyone had access to the necessary resources for meetings.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Boosted employee morale by planning and executing engaging company events and team-building activities.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Assisted development and implementation of new administrative procedures.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Administrative Assistant Diploma -
Barnes Business College
05.1994
General Education Diploma -
Aurora Central High School
06.1985
Data Processing Diploma -
T.H. Pickens Technical Center
05.1985
Skills
- Strong work ethic, self-starter, quick study, multi-tasks, organized team player with excellent administrative, customer service, communication, and technical skills
- Customer Service
- Time Management
- Appointment Scheduling
- Letter Preparation
- Filing
- Data Entry
- Travel Coordination
- Meeting Arrangements
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Office Equipment Maintenance
- Mail Distribution
- Multi-Line Phone Proficiency
- Administrative Support
Classes
- Computer Fundamentals (MAC)
- Excel Basics
- Google Productivity and Sites
- Google Forms and Spreadsheets
- Google Docs and Drive
- CO-TOP – Training of Paraprofessionals, Instructional Teamwork, and Autism Spectrum
- American Red Cross 1st Aid/Adult and Child CPR/AED - Certified
- Crisis Prevention Intervention (CPI) - Certified
- Creating a Safe and Positive Playground
- Staff Resource Training - Behavior Management I-IV and Creating a Great Team
- Bullying - What's the Buzz?
- Communication Basics - Classified Only
- Restorative Practices - Introduction and Using Circles Effectively
- Conflict Resolution
- Mastering Change-Understanding Change
- The Seven Habits of Highly Effective People
- FISH – How to catch and release the potential
- Crucial Conversations
- Reaching for Stellar Service
References
Upon Request
Timeline
Administrative Lead
WELL STATES HEALTHCARE
09.2018 - 12.2023
Shipping, Receiving, and Processing – Part Time
DISNEY STORE
05.2012 - 07.2013
Educational Assistant 1
DOUGLAS COUNTY SCHOOL DISTRICT
08.2007 - 05.2017
Housekeeping Department – Part-Time Evening
WORD OF LIFE CHRISTIAN CENTER
09.2005 - 04.2007
Twi-Lite Stock/Customer Service – PT Seasonal
DISNEY STORE
11.2004 - 01.2005
Owner/Daycare Provider
ANGEL'S HAVEN, PRIVATE DAYCARE
01.2000 - 12.2003
Administrative Assistant
PLATTE RIVER CONSTRUCTORS, LTD.
03.1996 - 12.1999
Administrative Assistant Diploma -
Barnes Business College
General Education Diploma -
Aurora Central High School
Data Processing Diploma -
T.H. Pickens Technical Center