Dawn Nelson
Oregon,WI
Summary
Proactive and meticulous dispatcher with strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Industries. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Harley Davidson of Madison
03.2018 - 05.2024
- Supported daily operations by coordinating schedules and managing team communications.
- Assisted in training new staff on company policies and procedures to ensure compliance.
- Contributed to maintaining inventory accuracy through regular stock checks and updates.
- Engaged with customers to address inquiries, enhancing overall service experience.
- Developed standard operating procedures for routine tasks to streamline processes across departments.
Program Director
Kicks Unlimited
08.2013 - 04.2018
- Developed and implemented strategic programs to enhance participant engagement and retention.
- Led cross-functional teams to streamline operations and improve program delivery efficiency.
- Analyzed participant feedback to refine curriculum and optimize training methodologies.
- Managed budgeting processes, ensuring alignment with organizational goals and resource allocation.
- Established partnerships with local organizations to expand outreach and community involvement.
- Oversaw compliance with safety regulations and industry standards across all programs.
Dispatcher
All Comfort Services
04.2003 - 03.2012
- Coordinated logistics to optimize delivery schedules and improve service response times.
- Monitored real-time communication between drivers and clients to ensure efficient operations.
- Developed and maintained accurate records of dispatch activities and vehicle statuses.
- Trained junior dispatch staff on procedures, enhancing team performance and operational efficiency.
Owner
Creasey Trucking
05.1991 - 12.2002
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed financial performance, including budgeting, forecasting, and expense control to drive profitability.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Established vendor relationships to negotiate favorable terms and ensure quality supply chain operations.
Education
High School Diploma -
Harry D. Jacobs
Algonquin, IL05-1982
Skills
- Customer service
- Problem-solving
- Time management
- Employee scheduling
- Multitasking and organization
- Scheduling and planning
- Multitasking Abilities
- Organizational skills
Timeline
Assistant Manager
Harley Davidson of Madison
03.2018 - 05.2024
Program Director
Kicks Unlimited
08.2013 - 04.2018
Dispatcher
All Comfort Services
04.2003 - 03.2012
Owner
Creasey Trucking
05.1991 - 12.2002
High School Diploma -
Harry D. Jacobs
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