Dawn Newton
Dallas,US
Summary
Hardworking retail professional with positive, upbeat nature and enthusiasm for improving guest experience. Energetic professional and multitasker with knack for engaging customers during transactions, quickly bagging merchandise, and help with special needs. Adaptable team player with flexible schedule and eagerness to meet demands of thriving retail business. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Shift Manager (full-time)
Checkers & Rally's Drive-In Restaurants
Monroe, LA
11.2022 - 10.2023
- Overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift
- My duties as the shift manager was stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service
Customer Service Specialist
TELEPERFORMANCE USA, AT&T and DTV - Remote
, LA
01.2020 - 10.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with account maintenance such as resetting passwords and updating contact information, &’d making payments to keep account current.
- Documented customer correspondence in CRM to track request, problems and solutions.
- Trained new hires on products and service, (best practices and protocols to reduce process gaps).
Production Worker
Neighbors Cookies
West Monroe, LA
09.2020 - 07.2021
- Operating equipment in a factory and preparing items for distribution
- Involve assembling and checking products, ensuring all machinery runs smoothly
- Assisting in the packaging and shipment of items
Cashier
Super One
West Monroe, LA
04.2018 - 11.2020
- Greeted all customers and provided prompt and friendly service
- Assisted customers with locating items, answering questions and providing direction and service
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Bagged and packaged customer orders and purchases
Lead Sales Associate
Dollar General
West Monroe, LA
08.2015 - 07.2017
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Worked closely with store management to implement new policies, track incidents, and resolve employee concerns
- Trained sales team members in policies, procedures, and strategies for maximizing store profits
- Processed special customer requests such as backorder items, refunds, and exchanges
- Set up clearance sections to move out older items and make way for seasonal products
Cashier/Customer Service Desk Associate
Walmart
West Monroe, LA
01.2015 - 12.2016
- Greeted all customers and provided prompt and friendly service
- Assisted customers with locating items, answering questions and providing direction and service
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Processed cash register transactions by inputting product costs and giving back change
- Returned non-purchased products to shelves and performed general merchandising functions
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Answered incoming calls and assisted customers with questions
Education
HIGH SCHOOL DIPLOMA -
Wossman High School
Monroe, LA, US05.2010
Skills
- Sales and marketing
- Warehouse Experience (3 years)
- Materials Handling Experience (5 years)
- Shipping & Receiving
- Caregiving (7 years)
- Cash Handling (10 years)
- Data Entry (10 years)
- Multitasking
- Merchandising
- Store Management Experience (5 years)
- Customer Service (10 years)
- Food Preparation
- Communication skills (10 years)
- Hospitality (10 years)
- Computer skills
Credit Card Payment Processing
Timeline
Shift Manager (full-time)
Checkers & Rally's Drive-In Restaurants
11.2022 - 10.2023
Production Worker
Neighbors Cookies
09.2020 - 07.2021
Customer Service Specialist
TELEPERFORMANCE USA, AT&T and DTV - Remote
01.2020 - 10.2022
Cashier
Super One
04.2018 - 11.2020
Lead Sales Associate
Dollar General
08.2015 - 07.2017
Cashier/Customer Service Desk Associate
Walmart
01.2015 - 12.2016
HIGH SCHOOL DIPLOMA -
Wossman High School