Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Nix

Elizabeth,New Jersey

Summary

Dynamic Retention Account Manager at Altice USA with a proven track record in customer churn and account management. Expert in data-driven decision making, I continuously implemented strategies that significantly enhanced customer retention rates. Known for my detail-oriented approach and exceptional empathy, I cultivate strong client relationships while driving performance metrics

Overview

11
11
years of professional experience

Work History

Retention Account Manager

Altice USA
02.2020 - Current
  • Identifying at risk customers and implementing strategies to prevent customer churn
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates
  • Upsell customer accounts with new services and products to add positive revenue and more cohesive package plan

Accounting Clerk

Trudy C. Durant
04.2019 - 01.2020
  • Input high volume of monthly invoices with consistent accuracy.
  • Maintained accounting records utilizing in-house and client systems.
  • Managed accounts payable and receivables and payroll.
  • Identified and resolved internal accounting variances, promoting data accuracy.

Senior Teller

Signature Bank
10.2014 - 01.2019
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed overdraft reports and performed audits.
  • Answered phone and email inquiries on banking products.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Managed shift schedule for team of five

Education

Associate of Arts - Business Administration And Management

Cuny
Staten Island, NY
06.2013

Skills

  • Customer segmentation
  • Client onboarding
  • Performance metrics analysis
  • Data-driven decision making
  • Cross-selling
  • Account management
  • Detail-oriented

Timeline

Retention Account Manager

Altice USA
02.2020 - Current

Accounting Clerk

Trudy C. Durant
04.2019 - 01.2020

Senior Teller

Signature Bank
10.2014 - 01.2019

Associate of Arts - Business Administration And Management

Cuny

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