Dawn Nogajewski
Mokena,IL
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong Epic knowledge and proficiency to navigate multiple systems.
Overview
25
25
years of professional experience
Work History
Order Management Specialist
Northwestern Medicine
08.2022 - Current
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.
- Developed and implemented strategies to increase efficiency in order processing.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Patient Access Scheduler
Northwestern Medicine
11.2018 - 08.2022
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
- Facilitated optimal workflow for clinical staff by proactively addressing potential scheduling conflicts or delays.
- Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Addressed bad debts in line with set protocols.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Access Scheduler
High Tech Medical Park
06.2017 - 11.2018
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Contributed to departmental goals by participating in continuous improvement initiatives aimed at enhancing scheduling systems and procedures.
- Facilitated optimal workflow for clinical staff by proactively addressing potential scheduling conflicts or delays.
- Collaborated with medical professionals to schedule procedures, tests, and follow-up appointments according to clinical guidelines.
- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Addressed bad debts in line with set protocols.
- Obtained payments from patients and scanned identification and insurance cards.
Patient Access Specialist
Palos Hospital
03.2003 - 05.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Provided excellent customer service to patients and medical staff.
Collection Supervisor
Palos Hospital
02.2001 - 03.2003
- Facilitated open channels of communication within the team, promoting collaboration and information sharing among members.
- Mentored new hires on best practices in collections, fostering a culture of continuous learning and professional development.
- Conducted ongoing training sessions for collections staff, ensuring they remained up-to-date on industry best practices and relevant regulations.
- Reduced delinquency rates by consistently monitoring collections activities, setting targets, and providing feedback to staff members.
- Streamlined workflow for better team productivity through effective task delegation and supervision.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
Collection Representative
Palos Hospital
01.1999 - 02.2001
- Balanced diplomacy with assertiveness when working with customers, ensuring respectful communication while maintaining focus on collections objectives.
- Negotiated favorable settlements with debtors, balancing company interests and client needs for mutually beneficial agreements.
- Leveraged strong organizational skills to manage complex caseload of accounts, ensuring timely and accurate completion of all required tasks.
- Managed high volume of accounts, prioritizing tasks to maximize productivity and results.
- Provided exceptional customer service by listening actively to concerns and working diligently toward mutually agreeable solutions for debt repayment.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
Education
Bachelor of Science - Communication Disorders
Governors State University
Park Forest, ILSkills
- Data entry skills
- Customer Service
- Work Prioritization
- Deadline Management
- MS Excel
- Attention to Detail
Timeline
Order Management Specialist
Northwestern Medicine
08.2022 - Current
Patient Access Scheduler
Northwestern Medicine
11.2018 - 08.2022
Patient Access Scheduler
High Tech Medical Park
06.2017 - 11.2018
Patient Access Specialist
Palos Hospital
03.2003 - 05.2017
Collection Supervisor
Palos Hospital
02.2001 - 03.2003
Collection Representative
Palos Hospital
01.1999 - 02.2001
Bachelor of Science - Communication Disorders
Governors State University