Dawn Nokoneczny
Washington
Summary
Results-driven professional with extensive experience in aviation operations and team management. Skilled in fostering effective communication across cross-functional teams, ensuring safety compliance, and implementing training programs that enhance employee performance and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inflight Operational Supervisor
United Airlines
Chicago
10.2024 - Current
- Directed daily operations in demanding airport atmosphere, focusing on efficiency, safety and customer satisfaction.
- Arranged staff assignments to provide optimal coverage and support operational demands.
- Communicated effectively with cross-functional teams for seamless operations.
- Maintained inventory levels of supplies and equipment for daily tasks.
- Ensured compliance with safety regulations, company policies, and procedures.
- Investigated customer complaints related to operational issues and implemented corrective actions when necessary.
- Participated in meetings with senior management personnel in order to discuss progress of ongoing projects.
- Evaluated employee performance reviews periodically and provided feedback accordingly.
- Reviewed production output data regularly to identify any problems or areas of improvement.
- Created documentation for all operational processes including standard operating procedures.
- Implemented process changes that would result in improved efficiency while maintaining quality standards.
- Led team of 10+ in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
International Qualified Purser Flight Attendant
United Airlines
JFK/DCA/LHR/EWR/ORD
08.2000 - Current
- Supervised cabin crew during flights to ensure safety and service standards.
- Coordinated pre-flight briefings to align team on roles and responsibilities.
- Managed in-flight customer service, addressing passenger inquiries and concerns.
- Conducted safety checks to ensure compliance with aviation regulations and protocols.
- Trained new staff on procedures, safety protocols, and customer service expectations.
- Resolved passenger issues promptly, maintaining a positive travel experience for all guests.
- Facilitated communication between flight crew and ground operations for smooth operations.
- Organized crew rest periods according to FAA regulations.
Education
Bachelor Of Business Administration (BBA) - Business Administration And Management
George Mason University
Fairfax, VADiploma - Global Business Management
Oxford University
Oxfordshire, EnglandSkills
- Communication proficiency
- Team collaboration
- Dispute resolution
- Performance assessment
- Process improvement
- Safety adherence
- Leadership capabilities
- Strategic development
- Organizational management
- Crew Briefings
- Training and development
- Time management abilities
- Operations planning
Certification
CPR/AED/BLS Certification
Timeline
Inflight Operational Supervisor
United Airlines
10.2024 - Current
International Qualified Purser Flight Attendant
United Airlines
08.2000 - Current
Bachelor Of Business Administration (BBA) - Business Administration And Management
George Mason University
Diploma - Global Business Management
Oxford University