Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Obdziejewski

Ruskin,FL

Summary

Dynamic professional with extensive USPS experience in data entry and customer service. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining accurate records and consistently achieving collection targets, showcasing strong attention to detail and reliability in fast-paced environments.

Overview

39
39
years of professional experience

Work History

Shop & Delivery Driver

Instacart
Ruskin, FL
03.2019 - Current
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Delivered products to customer locations on time.

Retired Clerk

USPS
Pontiac, MI
11.1995 - 03.2019
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Typed, formatted and edited correspondence and other documents.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Trained staff members to perform work activities and use computer applications.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Credit & Collections Representative

Viare Publishing, Inc.
New York, NY
10.1988 - 11.1995
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Investigated discrepancies between reported customer balances and actual amounts due.
  • Received payments and posted amounts to customer accounts.
  • Located and notified customers of delinquent accounts by mail and telephone.
  • Advised customers on available options when they are unable to pay their debts in full.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Maintained detailed records of all collections activity in customer accounts.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Verified accuracy of account information including address changes, payment history, and balances owed.
  • Applied analytical skills to prioritize accounts based on collectability.
  • Processed payments received from customers accurately and efficiently.
  • Conducted skip tracing activities to locate customers with delinquent accounts.

Credit & Collections Representative

Citicorp Retail Services
Melville, NY
06.1986 - 10.1988
  • Ensured compliance with state and federal laws governing debt collection practices.
  • Investigated discrepancies between reported customer balances and actual amounts due.
  • Received payments and posted amounts to customer accounts.
  • Located and notified customers of delinquent accounts by mail and telephone.
  • Advised customers on available options when they are unable to pay their debts in full.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.
  • Maintained detailed records of all collections activity in customer accounts.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Accepted and processed customer payments and applied toward account balances.
  • Verified accuracy of account information including address changes, payment history, and balances owed.
  • Contacted customers with delinquent accounts to solicit payment.
  • Applied analytical skills to prioritize accounts based on collectability.
  • Processed payments received from customers accurately and efficiently.
  • Conducted skip tracing activities to locate customers with delinquent accounts.

Education

High School Diploma -

West Babylon Senior High School
West Babylon, NY
06.1986

Skills

  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Verbal and Written Communication
  • Loading and Unloading
  • Customer Service
  • Documentation and Reporting
  • Customer Relationships
  • Dependability and Honesty
  • Data Gathering
  • Payment Processing
  • Communication and Interpersonal Skills
  • Efficiency and Time Management
  • Teamwork and Collaboration
  • Exceptional Written and Verbal Communication Skills
  • English Fluency
  • Dependable and Reliable
  • Perfect Attendance Record
  • Outgoing Mail Preparation
  • Self-Motivated
  • Data Recording
  • Reliable and Punctual
  • Multitasking and Prioritization
  • Mail Sorting
  • Microsoft Office
  • Editing and Proofreading
  • Processing Mail
  • Administrative Tasks
  • Communication skills
  • Problem solving
  • Data entry
  • Attention to detail
  • Prioritization skills

Timeline

Shop & Delivery Driver

Instacart
03.2019 - Current

Retired Clerk

USPS
11.1995 - 03.2019

Credit & Collections Representative

Viare Publishing, Inc.
10.1988 - 11.1995

Credit & Collections Representative

Citicorp Retail Services
06.1986 - 10.1988

High School Diploma -

West Babylon Senior High School

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