Dawn Odum
Ludowici,GA
Summary
Resourceful Contractor known for completing projects with high productivity and efficiency. Possess specialized skills in project management, budgeting, and client relations. Excel in communication, problem-solving, and team leadership, ensuring successful project outcomes and client satisfaction.
Overview
13
13
years of professional experience
Work History
Contractor
Common Sense Housing
Blackshear, GA
04.2021 - 08.2024
- Evaluated existing structures for repair or replacement options.
- Assessed company operations for compliance with safety standards.
- Developed innovative solutions to challenging construction problems.
- Kept clients informed about progress status updates throughout the entire process.
- Performed regular inspections to ensure quality control standards were being met throughout the project life cycle.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Renovated and produced physical structures to meet timeline and budgetary constraints.
- Implemented corrective action plans when necessary due to unexpected delays or obstacles encountered during construction activities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed routine maintenance and repair.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving issues
Manager
Angel's Fine Dining
Jesup, GA
05.2019 - 02.2021
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed recruitment, hiring, and training of new staff members.
- Established processes to ensure efficient workflow throughout the organization.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
Registrar
Wayne Memorial Hospital
Jesup, GA
06.2016 - 03.2019
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
- Pushed computer cart to register patients at bedside and obtain account information.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Coordinated with faculty to ensure course availability and scheduling.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Processed applications for admission and maintained accurate records.
- Reviewed documentation prior to entry into the system for accuracy.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Collected, evaluated and stored documents securely in permanent records.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Call Center Representative
Glamour Shots
Orange Park , FL
09.2011 - 02.2016
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified opportunities to upsell additional products or services when appropriate.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided top quality control and eliminated downtime to maximize revenue.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Education
High School Diploma -
Wayne County High School
Jesup, GA06-1995
Skills
- Worksite safety
- Construction quality standards
- Power and hand tool operation
- Job bidding
- Construction management
- Project scope assessment
- Multitasking and organization
- Problem-solving
- Concrete work
- Site safety management
- Attention to detail
- Construction methods
Timeline
Contractor
Common Sense Housing
04.2021 - 08.2024
Manager
Angel's Fine Dining
05.2019 - 02.2021
Registrar
Wayne Memorial Hospital
06.2016 - 03.2019
Call Center Representative
Glamour Shots
09.2011 - 02.2016
High School Diploma -
Wayne County High School
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