Dawn Olivaria
Teaneck,NJ
Summary
Dynamic sales professional with extensive experience in retail management and customer service. Proven ability to drive sales, develop and implement business-driving events, and build strong customer relationships. Adept at training and mentoring staff, managing inventory, and ensuring exceptional store presentation. Skilled in various sales and administrative roles within the cosmetics and fragrance industries.
Overview
21
21
years of professional experience
Work History
Fragrance Specialist
Macy's
Paramus, NJ
01.2008 - 03.2023
- Provided customer service and product knowledge to customers regarding fragrances.
- Answered store and merchandise questions and led customers to wanted items.
- Prepared merchandise for purchase.
- Reviewed pricing strategies for various brands of fragrances and made recommendations accordingly.
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized promotional activities for fragrances such as store events, sampling campaigns, and in-store displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Educated customers on scents and products available from several luxury fragrance brands.
- Organized store by returning merchandise to proper areas and restocked displays.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Clinique Counter Manager
Macy's
Paramus, New Jersey
01.2002 - 01.2008
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual basis.
- Implemented new policies and procedures related to counter operations as required.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized promotional events to maximize sales opportunities in the store.
- Provided feedback on customer purchases to ensure satisfaction with products purchased.
- Assisted with store operations, including inventory management and stock replenishment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained new employees on store policies, procedures and customer service standards.
- Attracted new clients through brand promotion and sales marketing practices.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure products were available when needed.
Education
Associate of Applied Science - Merchandising And Management
Berkeley College
New York, NYSkills
- Multitasking Abilities
- Problem Solving
- Organization and Tme Management
- Training and Development
- Exceptional Customer Service
- Customer Relations
- Loyalty Retention
- Microsoft Office
- Sales
- Develop and Maintain Clientele
- Inventory Management
- Analyze and Track Sales Performance
Timeline
Fragrance Specialist
Macy's
01.2008 - 03.2023
Clinique Counter Manager
Macy's
01.2002 - 01.2008
Associate of Applied Science - Merchandising And Management
Berkeley College