Dawn Olmer
Norfolk,NE
Summary
Customer-facing engagement and relationship management with emphasis on measurable satisfaction results. Customize solutions to customer needs to support client success. Deliver clear, direct communication to address issues and reinforce trust.
Overview
9
9
years of professional experience
Work History
Hospitality and Services Procurement
S365, Inc
Norfolk, NE
09.2018 - 09.2026
- - Identified customer needs to tailor solutions and enhance the customer experience.
- - Delivered attentive service during in-person and phone interactions, fostering positive relationships.
- - Assisted with customer requests and answered questions, contributing to overall satisfaction.
- Engaged customers to initiate meaningful conversations and build rapport.
Recycling Coordinator
GreenFiber
Norfolk, NE
09.2017 - 09.2018
- Collaborated with local businesses to enhance and expand recycling initiatives, fostering partnerships.
- Facilitated workshops on sustainability and environmental responsibility, engaging community members in eco-friendly practices.
- Coordinated community outreach efforts, increasing recycling awareness among residents.
- Assisted with the development of grant applications related to funding for recycling projects.
Education
Associate of Applied Science - General Business
Northeast Community College
Norfolk05-1992
Skills
- Procurement strategies
- Vendor negotiation
- Quality assurance
- Customer relationship management
- Attention to detail
- Organization
- Team collaboration
- Effective communication
- Relationship building
- Communication skills
Timeline
Hospitality and Services Procurement
S365, Inc
09.2018 - 09.2026
Recycling Coordinator
GreenFiber
09.2017 - 09.2018
Associate of Applied Science - General Business
Northeast Community College