Dawn Olsen

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Help members set up video visits and trouble shoot technical problems that arise. Ensure customers device is ready for the video visit. Provide customer service with enthusiasm and tact.

• Handled calls to address customer inquiries and concerns.
• Spoke with patients to ready them for the Pharmacist.
• Engaged patients with enthusiam and proffessionalism.
• Scheduled patients quickly and effeciently.

• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
• Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
• Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
• Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs

• Testified at hearings regarding patients' history and present behavior
• Helped each patient understand his or her illness and the contributing personal, social and economic factors
• Supervised Family visitation in a safe and secure environment
• Provided assistance to parents on how they could better their relationship with their children
• Worked with Case Workers in planning the best visitation type for families
• Supplies Caseworkers with detailed accounts of every parent/child interaction

• Collected and documented patient medical information such as blood pressure and weight
• Checked supply availability and laid out instruments for patient rooms
• Called and faxed pharmacies to submit prescriptions and refills
• Sanitized, restocked and organized exam rooms and medical equipment
• Ensured collection of lab specimens by appropriate lab courier
• Submitted prescriptions to pharmacy via phone, fax or web
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Entered patient, procedure and equipment into computer system
• Obtained accurate medical histories from patients, highlighting critical information
• Use Microsoft Word and other applications to input data into the appropriate computer system
• Provide great customer service when patients have questions or concerns regarding medications and procedures
• Escorted patients to examination rooms
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes

• Improved classroom management through the use of positive reinforcement strategies and clear expectations.
• Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
• Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.