Dawn Owens
Lake Placid,FL
Summary
Motivated and reliable Medical Front Office Administrator. Able to relate easily with patients and staff. Adaptable and ambitious individual with great problem-solving and team working skills. Professionally trained in Health Services Administration with a broad range of skills in office administration, operations, and clerical work.
Efficient Medical Front Office Coordinator known for productivity and task completion with precision. Skilled in patient scheduling, medical billing, and record management. Excel at communication, organization, and time management to ensure smooth office operations and positive patient experiences. Committed to maintaining confidentiality and delivering outstanding service in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Eastern Connecticut Cardiology Associates
Manchester, CT
03.2024 - Current
- Managed patient check-in and check-out process, ensuring accurate collection of demographic and insurance information
- Scheduled appointments for patients, optimizing provider schedules to maximize efficiency and minimize wait times
- Verified insurance coverage and obtained pre-authorizations for procedures, reducing claim denials by XX%
- Maintained electronic medical records (EMR) system, accurately documenting patient information and updating records as necessary
- Responded to patient inquiries in a timely manner, providing exceptional customer service and resolving issues effectively
- Maintained confidentiality of patient information at all times according to privacy laws
- Served as a liaison between patients and healthcare providers regarding appointment scheduling changes or cancellations
- Managed incoming phone calls professionally while addressing inquiries or routing them appropriately
- Maintained a clean and organized front office area, creating a welcoming environment for patients
- Collaborated with insurance companies to verify coverage and obtain necessary authorizations for procedures
- Maintained accurate financial records by reconciling daily transactions and balancing cash drawer at the end of each day
Medical Front Office Supervisor
Park Avenue Medical
Wallingford, CT
11.2023 - 02.2024
- Scheduling
- Monitoring work flow
- Hiring
- Training
- Ordering office supplies
- Processing payments
- Medical records management
- Maintain HIPAA policies
- Develop and implement policies and procedures
Front Office Coordinator Team Lead
Central Connecticut Dermatology
Cromwell, CT
04.2022 - 11.2023
- Insurance Verification
- Assist with scanning, faxing and phones
- Monitored call queue
- Establish front desk members work schedules
- Scheduling new and existing patient appointments
- Make monthly provider calendars
- Collecting copay/self pay payments
- Balance daily end of day batches
- Ran daily agenda reports
- Open and sort mail
- Coordinated front office huddles
- Maintained front office supplies
- Open and closing office
- Worked at different locations as needed
- Operation Reports
- Ensures practice policies are followed
- Provides support to all staff
- Organize and assign duties and tasks to front office team members
- Helped with medical records
Front Desk Coordinator
Jupiter Pain Management
Jupiter, FL
01.2021 - 08.2021
- Monitor the flow of patient check in and out. Keep patients informed if there are delays
- Maintain a clean work environment and waiting room cleanliness
- Phones
- Scanning
- Scheduling new and existing patient appointments
- E-Clinical/EMR
- Faxing and check received faxes
- Verifying insurance
- Collecting copay/deductibles/Coinsurance/Self Pay, etc.
- Telephone encounters to providers
- End of day batch
- Monitor call queue to ensure calls are being answered and voicemails
- Maintain excellent communication with staff and management
Administrative Assistant
South Florida Endocrine Center
Stuart, FL
05.2017 - 11.2018
- Front Desk, answering phones, scanning, scheduling appointments, etc.
- Medical Assistant
- Administrative Assistant
- Insurance Verification
- Deposits
- Prior Authorizations
- EMR - eclinical, epic
- Payment Posting
- Ordering medical and office supplies
- CAQH
Office Coordinator
Transformations at Jupiter Counseling
Jupiter, FL
03.2017 - 05.2017
- Manage the schedule for all counselors, meetings and clients
- Ensure that all company internal correspondence is distributed as paper memos
- Answer phones and greet and direct visitors or clients appropriately
- Manage files, record systems, office supplies and inventory
- Distribute mail and faxes to appropriate recipients
- Direct any complaints or concerns to the appropriate personnel
- Keep office area clean and organized
Healthcare Representative
Chamberlin Edmonds
Stuart, FL
10.2014 - 10.2015
- Basic office duties such as answered phones, scheduled appointment, filed, copied, etc
- Responsible for running daily reports for new admissions or readmissions
- Interviewed clients in a hospital setting and/or home visits to assist in obtaining benefit coverage
- Completion of applications for state and federal programs including the Health Exchange/Marketplace
- Maintained certification as Certified Application Counselor
- Complied with company and legal standards regarding Protected Health Information and Personal Identifiable Information
- Provided update and assistance to hospital personnel and other Chamberlin Edmonds staff as needed
- Maintained documentation of status of claims on Chamberlin Edmonds and hospital computer systems
- Made a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records
Assistant Office Manager
Harold Bafitis, D.O
Jupiter, FL
07.2011 - 07.2013
- Marketing
- Assisted in scheduling of patients for surgery, surgery pre-ops, office visits, and consultations
- Responsible for all insurance verifications and approvals
- Provided Surgeon with assistance during patient examinations and surgery preparation
- Maintained and coordinated all Dr. Batista literature for all available services
- Established a concierge service approach to all patients as their front office contact
- Ordered all office supplies and prepare inventory worksheets to Business Manager
- Supported this fast-paced office in many facets; answered the phone to cleaned exam rooms
Medical Office Manager
Jon J. Ehrich, D.O
North Palm Beach, FL
07.2009 - 06.2011
- Verified health insurance, prepared daily charts and Superbills, prepped patients, and cleaned exam rooms
- Scheduled patient and hospital follow-up appointments
- Organized doctor's schedule for meetings, procedures at other facilities, and travel
- Photographed patient injuries for legal documentation and workers compensation claims
- Compiled paper work necessary for taxes and forwarded to accountant
- Initiated online payroll services and performed weekly payroll
- Wrote prescriptions per doctor's order and called in prescriptions to the pharmacy
- Communicated with drug reps and arranged meetings with doctor
Medical Transcriptionist
Craig H. Lichtblau, M.D
North Palm Beach, FL
06.2000 - 12.2008
- Transcribed dictation from reports to include, patient history, physical exams, emergency room visits, operations, chart reviews, consultations, discharge summaries, continuation of care reports, narrative reports, letters, and phone conversations
- Reviewed and edited reports dictated for spelling, clarity, and proper medical terminology utilizing dictionaries and drug and medical references to ensure accuracy
Education
Associate's Degree - Health Services Administration
Keiser University
West Palm Beach, FLAssociate - Medical Transcriptionist
Cooper Career Institute
Skills
- Transcription
- Filing
- Typing
- Medical Office Experience
- Supervising experience
- Medical Terminology
- Multi-line phone systems
- Receptionist
- Hospital experience
- Data Entry
- Payroll
- Customer service
- EClinicalWorks
- Medical records
- Google Suite
- Medical office management
- Documentation review
- E-clinical
- Administrative Assistant
- Clerical experience
- Management
- Medical Scheduling
- HIPAA
- Leadership
- Workers' Compensation
- Account reconciliation
- Outlook
- Electronic Medical Records
- Insurance Verification
- Front desk
- Microsoft office (10 years)
- Administrative Support
- Epic
- Scheduling
- EMR systems
- Office Administration
- Insurance verification
- EMR management
Certification
Driver's License
Timeline
Medical Front Office Coordinator
Eastern Connecticut Cardiology Associates
03.2024 - Current
Medical Front Office Supervisor
Park Avenue Medical
11.2023 - 02.2024
Front Office Coordinator Team Lead
Central Connecticut Dermatology
04.2022 - 11.2023
Front Desk Coordinator
Jupiter Pain Management
01.2021 - 08.2021
Administrative Assistant
South Florida Endocrine Center
05.2017 - 11.2018
Office Coordinator
Transformations at Jupiter Counseling
03.2017 - 05.2017
Healthcare Representative
Chamberlin Edmonds
10.2014 - 10.2015
Assistant Office Manager
Harold Bafitis, D.O
07.2011 - 07.2013
Medical Office Manager
Jon J. Ehrich, D.O
07.2009 - 06.2011
Medical Transcriptionist
Craig H. Lichtblau, M.D
06.2000 - 12.2008
Associate's Degree - Health Services Administration
Keiser University
Associate - Medical Transcriptionist
Cooper Career Institute
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