Dawn Oxnard

• Generate sales by using your passion for cutting-edge technology and customer service skills with customers to expand the Verizon network.
• Uncover needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete sales solution.
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
• Ongoing development through ongoing training and up-skill in operational functions across merchandising and inventory.
• Handling an average of 30-40 inbound and outbound calls per day with little to no downtime between calls.

• Revised list of Customers / Distributors; Removing who closed since 2020.
• Touch base with their Purchasing contacts making note of changes.
• Add current contacts to Monday.com, along with website and social media links.
• Reach out to potential New Customers / Distributors in the area and over all of US.
• Support Account Manager / Teammate, when needed.
• Temporary position; ended.

• Followed up on all qualified leads for Southeast territory; as assigned.
• Work closely with JSG / SID Sellers and Manufacturing Reps in my territory to support opportunities for training and to retain / expand business into existing accounts through upselling and cross-selling activities.
• Work closely with product management to support new product launches and other marketing campaigns in my territories.
• Proficient use to create new contacts and maintained accurate information for current accounts in CRM system: Salesforce.
• Prioritize workload to ensure proper customer / account / quote follow up.
• Effectively balance dual expectations of customers and Accuform / NMC / Justrite.

Customer Support Specialist

• Started as National Marker Company, North Smithfield, RI
• Solicits information from customers through a variety of questioning and probing techniques, assessing their needs and requirements.
• Understanding / fulfilling expectations of customers and provide relevant solutions.
• Proficient use to create new contacts and maintained accurate information for current accounts in CRM system: NetSuite
• Process orders and quotes in an accurate and timely manner.
• Liaison between Sales, Marketing, Finance and Production Teams, as needed.
• Demonstrate confidence and authority as day-to-day voice of the company.
• Research and resolve customer issues / questions from start-to-finish.
• Onboarded new distributors, with AR team, so completed in a timely manner.
• Learn and apply Lean tools and initiatives.
• Assisting the web administrator, using Znode, to update & enable new web users.
• Sole Live Chat Operator for the recently revamped NMC website.

• Customer relationship development through calls / emails.
• Ability to sell our value to differentiate USS from competition.
• Prospecting / Referral generation.
• Teamwork with all sales channels; Operations, Customer Service
• Lead sourcing, creating quotes, negotiating and closing sales.
• Key time Management and organization; ultimate multi-tasker.
• Strong understanding of USS's equipment, products and services.
• Named Starfire Ambassador: direct contact on new digital platform.

Customer Support Specialist

• Retain information from customers to assess their needs and requirements.
• Understanding / fulfilling expectations of customers and provide relevant solutions.
• Process orders and quotes in an accurate and timely manner.
• Liaison between Service Teams and Customers, as needed.
• Research and resolve customer issues from start-to-finish.

• Provided excellent Customer Service over phone, fax, email and LiveChat for many divisions including, Stanley Bostitch, Stanley Hand Tools, DeWalt, Porter Cable and Powers Fasteners customers and consumers. Assisted with additional SBD brands, when needed, in their specific queues.
• Enter phone/faxed/emailed orders for tools, fasteners, accessories and parts.
• Troubleshoot consumer / customer issues with pneumatic tools and compressors.
• Trained new Technical Support Representatives for taking technical calls for the Bostitch pneumatic line of tools.
• Scanned, uploaded and maintained schematics, parts, manuals, MSDS and spec sheets to both SharePoint and SalesForce
• Wrote bi-weekly newsletter for the Customer Service Department.
• Assisted Marketing / Graphic Dept adding & updating products to Bostitch.com
• Maintained connections while providing updates on products with service centers.
• Re-designed Fax/file room to be more efficient (volunteered to do on weekends).
• Created “Bible” for Schematic/Parts Lists for ALL Bostitch/Textron tools, on each Customer Service Representative's desktop to email/e-fax customers and be a more Green company.