Dawn Pacheco
North Oxford,MA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Head Cashier
Home Depot
Auburn, MA
03.2018 - Current
- Coached staff on strategies to enhance performance and improve customer relations.
- Built and maintained working relationships with peers and upper management.
- Trained, managed and motivated employees to promote professional skill development.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Resolved customer complaints promptly and professionally.
- Delegated work to staff, setting priorities and goals.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Used Point of Sale register system to complete transactions.
- Conducted employee evaluations and disciplinary actions as needed according to company policies.
- Greeted customers and responded to requests for information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily operations, client relations and IT.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Provided guidance on best practices for handling difficult customers or situations.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
Quinsigamond Community College
Worcester, MA03-2003
Associate of Applied Science - Medical Office/Billing and Coding
Tri-County Technical College
Pendleton, SCSkills
- Friendly, positive attitude
- Relationship building
- Active listening
- Team management
- Customer relations
- Multitasking
- Leadership
- PPE compliance
- Data entry
- Flexible and adaptable
- Organization
Affiliations
- Volunteer Unified Partner in Bowling for the Special Olympics
- Crafting of all types.
References
References available upon request.
Timeline
Head Cashier
Home Depot
03.2018 - Current
GED -
Quinsigamond Community College
Associate of Applied Science - Medical Office/Billing and Coding
Tri-County Technical College
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