Dawn Paciotti
Peckville,PA
Summary
Dynamic General Manager with a proven track record at WENDY'S, excelling in operations management and team development. Enhanced customer satisfaction through effective feedback systems and improved service delivery. Skilled in budget management and performance evaluations, fostering a collaborative environment that drives profitability and operational excellence.
Overview
32
32
years of professional experience
Work History
General Manager
WENDY'S
05.1993 - Current
- Assisted in daily operations management, ensuring smooth workflow and operational efficiency.
- Learned industry standards and best practices to enhance operational knowledge.
- Maintained accurate documentation and records for compliance purposes.
- Adapted quickly to changing demands, demonstrating flexibility in task execution.
- Engaged with staff to foster a positive work environment and enhance teamwork.
- Participated in training sessions to improve skills related to operational management systems.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Implemented training programs, improving team performance and service quality.
- Cultivated a positive work environment, enhancing employee morale and retention rates.
- Streamlined staff scheduling to enhance productivity and reduce labor costs.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
High School Diploma - Business Management
Valley View High School
Archbald, PA06.1985
Skills
- Leadership and teaming
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
WENDY'S
05.1993 - Current
High School Diploma - Business Management
Valley View High School
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