Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Paine

Hanford,CA

Summary

Dynamic and reliable individual excelling in customer service and conflict resolution. Proven ability to enhance sales through effective upselling and maintain professionalism under pressure. Skilled in appointment scheduling and payment processing, committed to delivering exceptional service and fostering positive client relationships.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Rep/Florist Boutique Assistant

An Enchanted Florist
02.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Prepared potted plants and bouquets based on customer requirements.
  • Key holder, open and closing store as needed.

Caregiver

Sanchez Home Health
06.2013 - 05.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming and meal preparation.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Appointment scheduling and transport.
  • Order, pick up and administer medications.
  • Interview, supervise, and train new employees.
  • Produce daily logs and work schedules.

Caregiver

Serpa's In Home Care
05.2010 - 06.2012
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Scheduled and transported client to and from all appointments.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

High School Diploma -

Hanford Joint Union High
Hanford, CA

Skills

  • Excellent Customer service
  • Friendly and outgoing
  • Reliable and Punctual
  • Payment processing
  • Professional telephone demeanor
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Product sales
  • Key holder experience

Timeline

Customer Service Rep/Florist Boutique Assistant

An Enchanted Florist
02.2021 - Current

Caregiver

Sanchez Home Health
06.2013 - 05.2019

Caregiver

Serpa's In Home Care
05.2010 - 06.2012

High School Diploma -

Hanford Joint Union High

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