Dawn Parton
Saint Clair Shores,MI
Summary
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Receptionist
Fred Grande Ford Dealership
Casco, MI
01.2016 - 09.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Creager Construction
Personal Assistant Services
Grand Rapids, MI
03.2012 - 02.2016
- Maintained inventory records on a daily basis.
- Recorded data from incoming and outgoing shipments accurately.
- Prepared shipping labels for outgoing orders.
- Provided assistance to other workers as needed.
- Ensured that all paperwork was completed correctly prior to shipment.
- Assisted in packing orders for customers using appropriate material.
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Recorded inspection results after production runs.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Read plans, instructions or specifications to determine work activities.
- Transported supplies to work sites, removed from trucks and organized for crew use.
- Assisted with diverse construction challenges to help team and customer.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Answered calls and forwarded messages to boss
- Made runs to the bank and stores as needed
- Assisted with my employers daily tasks to help ease the stresses of the day to day job
Recruitment Coordinator
Manpower Staffing Agency
Detroit , MI
11.2007 - 03.2012
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Developed job postings to ensure they were accurate and attractive to potential candidates.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Held orientation’s each week for new hires
- Set applicants up with testing for job placement and opportunities
- Greeted clients along with potential clients
- Answered multi phone calls
Bartender
Mustang Inn Bar and Grill
Dearborn, MI
03.2004 - 04.2007
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Dispatcher Office Assistant
Boulevard and Trumbull Towing
Detroit, MI
03.2001 - 04.2007
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Organized and maintained filing systems for documents related to the dispatch office.
- Created daily logs of dispatched vehicles and personnel.
- Provided customer service support to clients seeking assistance with transportation services.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Performed administrative duties such as photocopying, faxing documents and ordering supplies.
- Verified accuracy of orders prior to dispatch by double-checking all relevant details.
- Assisted with training new hires on dispatcher procedures and protocols.
- Assisted organizational efforts by filing, entering data and answering phones.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive first impression.
- Coordinated support to facilitate general office operations.
- Monitored office services mailbox for business support needs and requests.
- Greeted guests and vendors to assist in navigating space.
- Assisted with set up for social events and food deliveries.
Cashier
E&L Supermercado
Detroit, MI
12.1998 - 01.2001
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Lincoln High School
Warren, MI06-1998
Skills
- SoftwareSkills
- Greeting And Seating Clients
- Appointment Setting
- Meeting Support
- Patient Scheduling
- Customer Service And Assistance
- Guest Reception
- Scheduling Appointments
- Calm Demeanor
- Multi-Line Telephone Skills
- Multi-Line Telephone System Operation
- Correspondence Typing
- Office Equipment Operations
- Multi-Line Phone Systems
- Call Routing
- Call Handling
- Telephone Answering
- Database Administration
- Call Forwarding
- Office Supplies Inventory Management
- Complaint Resolution
- Cash Management
- Organization Skills
- Payment Collection
- Effective Planning
- Professional And Polished Presentation
- Positive And Professional
- Meticulous And Organized
- Professional Demeanor
- Microsoft Office Specialist Certified
- Complex Problem-Solving
- Team Collaboration
- Recordkeeping Skills
- Document Scanning And Digitization
- Telephone Etiquette
- Administrative Skills
- Time Management
- Customer/Client Relations
- Customer Assistance And Interaction
- Document Scanning
- Administrative Support
- Client Relations
- Oral And Writing Communication
- Service-Oriented Mindset
- Researching Skills
- Electronic Document Storage
- Visitor Relations
- Conflict Management
- Multitasking And Prioritization
- Sales Techniques
- Word Processing
- Pc Proficient
- Email And Telephone Decorum
- Telephone Systems
- Listening Skills
- Data Entry
- Suggestive Selling
- Mail Coordination
- Performance Improvement
- PowerPoint
- Excel
- Microsoft Word
- Strong Leadership
- Able to work Independently
- Team player
- Able to adapt to any situation
- Works great in stressful situations
- Able to communicate with anyone and can calm the most difficult customers and help them resolve their issues
- Detail Oriented
Additional Information
Experience
Timeline
Receptionist
Fred Grande Ford Dealership
01.2016 - 09.2023
Creager Construction
Personal Assistant Services
03.2012 - 02.2016
Recruitment Coordinator
Manpower Staffing Agency
11.2007 - 03.2012
Bartender
Mustang Inn Bar and Grill
03.2004 - 04.2007
Dispatcher Office Assistant
Boulevard and Trumbull Towing
03.2001 - 04.2007
Cashier
E&L Supermercado
12.1998 - 01.2001
High School Diploma -
Lincoln High School