Dawn Pereira
Williamsburg,Virginia
Summary
Accomplished, BSN-prepared Registered Nurse and Clinical Operations Leader with over 15 years of healthcare management, staff supervision, and extensive clinical expertise across Labor and Delivery, high-risk antepartum, newborn nursery, postpartum, and maternal-child populations. Proven track record driving clinical excellence and leading multi-disciplinary clinical teams (MDs, RNs, LPNs, MAs) through full-cycle human resources operations, including recruitment, selection, targeted onboarding, performance evaluations, and strategic retention. Expert at utilizing healthcare data analytics and tracking key performance indicators (KPIs) to implement successful quality improvement (QI) initiatives and process optimization workflows. Exceptional collaborator adept at coordinating with Local Health Departments (LHDs), project stakeholders, and executive leadership to ensure total contract adherence, operational transparency, and high-quality, cost-effective patient care. Fully prepared to obtain Certified Case Manager (CCM) credential within one year of hire.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
RN Home Visitor and Parent Educator
Child Development Resources
Williamsburg, VA
01.2025 - 01.2026
- Managed comprehensive case coordination and individualized, evidence-based care plans for maternal, pediatric, and early childhood populations, driving long-term population health improvements.
- Conducted targeted perinatal mental health risk screenings (EPDS, PHQ-9, GAD-2), engineered referral pathways, and synchronized efforts with community partners to manage clinical crises and connect high-risk members to critical resources.
- Maintained meticulous clinical documentation, ensuring absolute adherence to organization privacy and data security policies to safeguard patient information.
Administrative Lead Manager
Bernard Construction and Inspection
Portland, ME
01.2019 - 01.2025
- Directed daily remote administrative operations, workflow scheduling, and payroll/expense compliance, establishing strict operational accountability and meeting rigorous departmental deadlines.
- Utilized digital communication tools and analytics software to balance competing priorities, maintaining cohesive and well-informed communications across a distributed workforce.
RN Project Manager
Sentara Health
Williamsburg, VA
01.2016 - 01.2019
- Conceptualized, built, and launched a comprehensive, high-volume telephonic nurse triage program, establishing clinical policies, procedures, and standardized workflows to guarantee contract compliance.
- Structured a robust onboarding, mentorship, and orientation process for newly hired RNs, including advanced training in Schmitt-Thompson evidence-based triage software to optimize clinical decision-making.
- Trained department leadership in Workforce Engagement Management (WEM), tracking system analytics and operational KPIs to monitor staff performance, address development needs, and drive organizational quality improvement.
Administrative Practice Manager
Sentara Medical Group (Internal Medicine)
Williamsburg, VA
01.2015 - 01.2019
- Executed complete operational and clinical oversight of a busy Internal Medicine practice, directly supervising and supporting a cross-functional team of 16 staff members, including 4 Internal Medicine Physicians, 1 RN, 1 LPN, and 10 Medical Assistants.
- Led full-cycle human resources initiatives, including active staff recruitment, selection, targeted onboarding, mentoring, performance evaluations, and managing separations/disciplinary actions.
- Designed and executed comprehensive staff education through in-person and web-based formats, ensuring all team members adhered strictly to office policies, procedures, and ethical care standards.
- Utilized electronic health record (EHR) platforms and data workflows to audit administrative and clinical documentation, ensuring contract compliance and operational accuracy.
Clinical Nurse Educator
InVentiv Health
01.2014 - 01.2015
- Delivered advanced clinical instruction and performance feedback to obstetricians, midwives, nurse practitioners, and nursing staff on complex procedural workflows, enhancing overall delivery quality.
Adjunct Faculty Instructor – Obstetrics
Medical Careers Institute
Newport News, VA
01.2006 - 01.2013
- Supervised, evaluated, and mentored cohorts of nursing students during complex obstetrical and neonatal clinical rotations across various public health and hospital ecosystems.
- Evaluated student performance impartially and ethically, ensuring the consistent application of educational standards and clinical best practices.
Registered Nurse / Clinical Nurse Educator
Mary Immaculate Hospital
Newport News, VA
01.2003 - 01.2008
- Orchestrated acute patient care flow, triaged high-risk cases, and managed service delivery cross-functionally across Labor and Delivery, Newborn Nursery, Postpartum, and GYN surgical units.
- Designed and executed professional development training programs for obstetric staff, driving continuous clinical growth and certification compliance.
Registered Nurse
Maine Medical Center
Portland, ME
01.2002 - 01.2003
- Completed an elite, competitive graduate residency program cross-training in the Birthing Center and High-Risk Antepartum unit, providing dedicated care to specialized maternal-child populations.
Education
Registered Nurse (RN) License - Nursing
University of Southern Maine
Portland, ME05-2002
Bachelor of Science in Nursing (BSN) -
University of Southern Maine
Portland, MESkills
- Case management
- Population health
- Nurse triage
- Referral coordination
- Maternal-child health
- High-risk antepartum care
- Labor and delivery
- Postpartum care
- Newborn nursery care
- Perinatal mental health screening
- Crisis intervention workflows
- Quality improvement
- Chronic disease management
- Care plan development
- Clinical operations
- Staff management
- Team supervision
- Full-cycle recruitment
- Onboarding
- Performance evaluations
- Performance improvement plans (PIP)
- Conflict resolution
- Quality improvement (QI)
- Data-driven decision-making
- KPI monitoring
- Workflow efficiency optimization
- Audit tool development
- Strategic planning
- Project management
- Telephonic nurse triage
- Remote workforce engagement management
- HIPAA compliance
- Electronic health records (EHR)
- Strong clinical judgement
- High level of autonomy
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
Registered Nurse (RN) License, #0001187724
Location
Williamsburg, VA
Languages
English
Professional
Timeline
RN Home Visitor and Parent Educator
Child Development Resources
01.2025 - 01.2026
Administrative Lead Manager
Bernard Construction and Inspection
01.2019 - 01.2025
RN Project Manager
Sentara Health
01.2016 - 01.2019
Administrative Practice Manager
Sentara Medical Group (Internal Medicine)
01.2015 - 01.2019
Clinical Nurse Educator
InVentiv Health
01.2014 - 01.2015
Adjunct Faculty Instructor – Obstetrics
Medical Careers Institute
01.2006 - 01.2013
Registered Nurse / Clinical Nurse Educator
Mary Immaculate Hospital
01.2003 - 01.2008
Registered Nurse
Maine Medical Center
01.2002 - 01.2003
Registered Nurse (RN) License - Nursing
University of Southern Maine
Bachelor of Science in Nursing (BSN) -
University of Southern Maine