Dawn Perl
Northampton,PA
Summary
Highly motivated administrative professional who functions with a high degree of initiative and dedication. Able to build positive working relationships with clients, coworkers, and management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager of Operations/Lead Dog Trainer
Let's Speak Dog
Plainfield , PA
04.2013 - 01.2024
- Monitored team progress towards achieving milestones set forth in project plans.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Investigated customer complaints related to product and service quality or delivery issues.
- Ensured compliance with applicable laws and regulations related to operations.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Managed large group training classes.
Front and Back Office Medical Assistant
Dr. Edward D. Hutson, DPM
Northampton , Pa
04.2021 - 11.2022
- Greeted patients and verified patient information.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Provided support to physicians during examinations and procedures.
- Organized patient charts according to policies set by the practice administrator.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Recorded patient vital signs, medical history, medications, allergies, immunization dates, test results, and other relevant information into EHR system.
- Prepared examination rooms with necessary supplies and instruments.
- Cleaned and maintained medical equipment following procedures and standards.
Training Administrator
Maple Hills Veterinary Hospital
Allentown, PA
01.2018 - 02.2020
- Spearheaded the onsite canine training and socialization center.
- Created a 6-week course curriculum featuring two American Kennel Club training levels, AKC S.T.A.R Puppy and Canine Good Citizen.
- Maintained attendance records and individual progress sheets.
Vet Technician Assistant
No Nonsense Neutering
Allentown, PA
03.2017 - 10.2019
- Ensured proper handling of animals when transferring them from cages to examination tables or other areas within the clinic.
- Observed patient behavior and reported any changes to the veterinarian on duty.
- Assisted in emergency situations involving injured or sick animals by administering first aid as instructed by a veterinarian.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Greeted customers upon arrival at the clinic; provided assistance with paperwork related to admissions or discharges.
- Prepared and labeled medications and instructed client on administration.
Sr. Claims Representative
LIBERTY MUTUAL INSURANCE COMPANY
Allentown , PA
05.1995 - 03.2013
- Analyzed large datasets to identify trends and patterns for decision-making purposes.
- Provided exceptional customer service to ensure client satisfaction and retention.
- Processed claims efficiently and accurately to streamline the reimbursement process.
- Negotiated with vendors and suppliers to secure cost-effective contracts and agreements.
- Reviewed and updated documentation to maintain compliance with industry regulations.
Education
Some College (No Degree) - Dog Trainer
Animal Behavior College
Santa Clarita, CA04-2013
High School Diploma -
Northampton Area High School
Northampton, PA06-1987
Skills
- Customer Retention
- Customer Service
- Decision-Making
- Negotiations expert
- Microsoft Office Suite expert
- Problem-Solving
Certification
- CGC Evaluator
Timeline
Front and Back Office Medical Assistant
Dr. Edward D. Hutson, DPM
04.2021 - 11.2022
Training Administrator
Maple Hills Veterinary Hospital
01.2018 - 02.2020
Vet Technician Assistant
No Nonsense Neutering
03.2017 - 10.2019
Manager of Operations/Lead Dog Trainer
Let's Speak Dog
04.2013 - 01.2024
Sr. Claims Representative
LIBERTY MUTUAL INSURANCE COMPANY
05.1995 - 03.2013
Some College (No Degree) - Dog Trainer
Animal Behavior College
High School Diploma -
Northampton Area High School
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