Dawn Phelps
Ocala,FL
Summary
Driven and resourceful administrative professional skilled at assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision and attention to detail. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
BDC Service Coordinator
BMW Of Ocala
01.2023 - Current
- Assessed customer needs and developed solutions to meet needs.
- Prepared reports on service performance metrics and key indicators for management review.
- Created and maintained daily and weekly reports for upper management.
- Scheduled maintenance, repair, and installation activities.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Executive Staff Manager
MARION COUNTY BOARD OF COUNTY COMMISSIONERS
09.2019 - 01.2023
- Supervised and coordinated administrative staff, programs, and special projects
- Developed and conducted training of county-wide staff on agenda process, policies, and practices
- Coordinated travel for legislative conferences and meetings
- Functioned as citizens’ and internal departments’ ombudsman for issues resolution
- Established positive relationships with customers and other staff members.
- Developed and improved time management and organizational skills to maximize personal productivity.
- Assisted with onboarding new staff members, and providing orientation and support.
- Liaised with management and other departments to maintain smooth operations.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Housewife/Home Educator
Home
08.2003 - 02.2021
- Led and coordinated all educational activities to develop students' physical, emotional, and social growth.
- Designed detailed lesson plans for students
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Led groups of students on field trips to enriching destinations, introducing new experiences and broadening education.
Manager
DMB DRONE SERVICES LLC
04.2018 - 09.2019
- Managed daily operations, marketing, finances, and scheduling
- Created and maintained spreadsheets for expenses, income, accounts payable, and mileage reports
- Created and maintained drone logs, flight checklists, and shot-list requirements
- Applied for and maintained DUNS #, CAGE #, and NAICS Codes
Owner/Manager
Santos Trailhead Bicycle Shop, Inc.
02.2001 - 09.2010
- Developed marketing plans including research on competition, pricing, and sales, and developed and maintained advertising budget and public relations
- Prepared and maintained all financial records, including operating budget, cash flow analysis, income statements, balance sheets, break-even analyses, and tax records
- Managed daily operations including opening and closing stores, keeping track of, stocking, ordering, and receiving inventory, balancing cash register receipts, maintaining accounting journals, and making bank deposits
- Managed personnel including creating job descriptions, completing performance evaluations, hiring, and training
Education
Bachelor of Arts - Business Administration With Accounting
St. Leo College
St. Leo, Florida05.1997
Skills
- Administrative Duties
- Microsoft Office
- Adobe Acrobat Pro
- Customer Service
- Verbal and Written Communication
- Training and Development
- Business Management
- Budget Preparation
- Payroll
- Meeting Facilitation
Certification
Florida Notary Public since 1991
Certified Professional Secretary, 1994
Timeline
BDC Service Coordinator
BMW Of Ocala
01.2023 - Current
Executive Staff Manager
MARION COUNTY BOARD OF COUNTY COMMISSIONERS
09.2019 - 01.2023
Manager
DMB DRONE SERVICES LLC
04.2018 - 09.2019
Housewife/Home Educator
Home
08.2003 - 02.2021
Owner/Manager
Santos Trailhead Bicycle Shop, Inc.
02.2001 - 09.2010
Bachelor of Arts - Business Administration With Accounting
St. Leo College
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