Dawn Phelps
Ocala,FL
Summary
Driven and resourceful administrative professional skilled at assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision and attention to detail. Successfully manages high-volume workloads in rapidly changing environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
BDC Service Coordinator
BMW Of Ocala
01.2023 - Current
- Assessed customer needs and developed solutions to meet needs.
- Prepared reports on service performance metrics and key indicators for management review.
- Created and maintained daily and weekly reports for upper management.
- Scheduled maintenance, repair, and installation activities.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Executive Staff Manager
MARION COUNTY BOARD OF COUNTY COMMISSIONERS
09.2019 - 01.2023
- Supervised and coordinated administrative staff, programs, and special projects
- Developed and conducted training of county-wide staff on agenda process, policies, and practices
- Coordinated travel for legislative conferences and meetings
- Functioned as citizens’ and internal departments’ ombudsman for issues resolution
- Established positive relationships with customers and other staff members.
- Developed and improved time management and organizational skills to maximize personal productivity.
- Assisted with onboarding new staff members, and providing orientation and support.
- Liaised with management and other departments to maintain smooth operations.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Housewife/Home Educator
Home
08.2003 - 02.2021
- Led and coordinated all educational activities to develop students' physical, emotional, and social growth.
- Designed detailed lesson plans for students
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Led groups of students on field trips to enriching destinations, introducing new experiences and broadening education.
Manager
DMB DRONE SERVICES LLC
04.2018 - 09.2019
- Managed daily operations, marketing, finances, and scheduling
- Created and maintained spreadsheets for expenses, income, accounts payable, and mileage reports
- Created and maintained drone logs, flight checklists, and shot-list requirements
- Applied for and maintained DUNS #, CAGE #, and NAICS Codes
Owner/Manager
Santos Trailhead Bicycle Shop, Inc.
02.2001 - 09.2010
- Developed marketing plans including research on competition, pricing, and sales, and developed and maintained advertising budget and public relations
- Prepared and maintained all financial records, including operating budget, cash flow analysis, income statements, balance sheets, break-even analyses, and tax records
- Managed daily operations including opening and closing stores, keeping track of, stocking, ordering, and receiving inventory, balancing cash register receipts, maintaining accounting journals, and making bank deposits
- Managed personnel including creating job descriptions, completing performance evaluations, hiring, and training
Education
Bachelor of Arts - Business Administration With Accounting
St. Leo College
St. Leo, Florida05.1997
Skills
- Administrative Duties
- Microsoft Office
- Adobe Acrobat Pro
- Customer Service
- Verbal and Written Communication
- Training and Development
- Business Management
- Budget Preparation
- Payroll
- Meeting Facilitation
Certification
Florida Notary Public since 1991
Certified Professional Secretary, 1994
Timeline
BDC Service Coordinator
BMW Of Ocala
01.2023 - Current
Executive Staff Manager
MARION COUNTY BOARD OF COUNTY COMMISSIONERS
09.2019 - 01.2023
Manager
DMB DRONE SERVICES LLC
04.2018 - 09.2019
Housewife/Home Educator
Home
08.2003 - 02.2021
Owner/Manager
Santos Trailhead Bicycle Shop, Inc.
02.2001 - 09.2010
Bachelor of Arts - Business Administration With Accounting
St. Leo College
Florida Notary Public since 1991
Certified Professional Secretary, 1994
Similar Profiles
Michael Waddell JrMichael Waddell Jr
Sales and Leasing Consultant at Gettel BMW Of OcalaSales and Leasing Consultant at Gettel BMW Of Ocala
SAMANTHA ALVAREZSAMANTHA ALVAREZ
Sales Manager / Sales Advisor at BMW Porsche Of OcalaSales Manager / Sales Advisor at BMW Porsche Of Ocala
Christian BerenguerChristian Berenguer
Client Advisor at Tom Bush BMW | BMW North AmericaClient Advisor at Tom Bush BMW | BMW North America