Dawn Phillips
Decatur,Illinois
Summary
Organized Fleet Manager successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all fleet-related inquiries and issues.
Overview
30
30
years of professional experience
Work History
Executive II - Fleet Manager
DHS - OBS
Springfield, IL
05.2019 - Current
- Direct and supervise staff, providing guidance and training, to reach performance goals and objectives, conduct evaluations, approve time off requests along with assisting with all other personnel concerns
- Manage, oversee, and aid all department facilities and locations under the DHS Vehicle Fleet Management Unit, consisting of over 400+ fleet vehicles
- Work with auditors in providing information requested for audit reviews, ensuring that all deadlines are met
- Complete and maintain a database of Agency Fleet Requests for the purchasing of new vehicles throughout the State
- Maintain a database consisting of Vehicle Acquisition and Change reports, ensuring that vehicles taken out of use, are removed from inventory
- Process all accident reports reported by agencies and State workers, ensuring that critical information is entered timely into the Risk Management Database
- Adhere to all Administrative Directives as it pertains to Fleet and Motor Pool, also assist in updating when necessary
- Process, in SAP, all State Garage Revolving Fund; Illinois Tollway; and Wex invoices for vehicle maintenance, repairs and fuel for the DHS Vehicle Fleet Unit
- Maintain an Access database for all vehicles assigned to the DHS Vehicle Fleet Unit statewide, including assignment changes, fleet trades, maintenance, mileage & costs
- Review and reconcile vehicle cost reports, ensuring timely reporting of mileage and maintenance are submitted by all agency Vehicle Coordinators and IAV users
- Administer the Wright Express fuel credit card purchase programs for the Department's vehicles, drivers, and accounts statewide.
- Proactively identified and solved complex problems that impacted management and business direction
Executive I - Fleet Assistant
DHS - OBS
Springfield, IL
01.2018 - 05.2019
- Maintained a database consisting of Vehicle Acquisition and Change reports, ensuring that vehicles, taken out of use, are removed from inventory
- Processed, in CARS, all State Garage Revolving Fund, Illinois Tollway and Wex invoices for vehicle maintenance, repairs and fuel for the DHS Vehicle Fleet Unit
- Organized and maintained an Access database for the vehicles assigned to the DHS Vehicle Fleet Unit statewide, including assignment changes, fleet trades, maintenance, mileage & costs
- Reviewed and reconciled vehicle cost reports, ensuring timely reporting of mileage and maintenance are submitted by all agency Vehicle Coordinators and IAV users.
Rehabilitation Service Advisor I
DHS - DRS Home Services Program
Springfield, IL
08.2016 - 01.2018
- Responsible for reviewing, analyzing, and evaluating Community Reintegration cases, ensuring accurate eligibility determinations and implementation of timely and appropriate services
- Reviewed customer forms, medical records and cases specifically related to the CRP/MFP & Home Services Program and recommended the use of program funding for CRP/MFP customers
- Consulted with community providers to make sure that they had adequate knowledge of the programs and would recommend program changes
- Provided technical assistance to community providers and Centers for Independent Living
- Performed case reviews of community providers; verified that all Centers for Independent Living CRP staff followed CRP/MFP program rules, regulations, and expenditures of funds.
Executive I - Budget Advisor
DHS - DRS Home Services Program
Springfield, IL
01.2016 - 08.2016
- Processed C02 Vouchers for Central Office Contractual Staff
- Tracked and reviewed all invoices to determine what was and wasn't allowed before processing the C-13 vouchers for various agency providers
- Tracked payments and deposits made to the agency through an Excel spreadsheet
- Made payments through CPS for services provided by various agencies
- Completed credit memos in FATS for returned vendor checks
- Updated FATS, as needed to allow for payments to be made
- Accessed and used CARS, SAMS, Crystal Reports and AIS in relation to my duties.
Human Services Caseworker Manager
DHS - FCRC
Decatur, IL
12.2014 - 01.2016
- Directed and supervised Eleven (11) LTC caseworkers in the investigation and determination of eligibility of public assistance
- Assigned, reviewed, and approved casework documentation completed by casework staff
- Instructed, advised, and trained casework methods and procedures
- Evaluated and resolved personnel issues, accepted, and responded to grievances; conducted employee evaluations; addressed issues with employees regarding problems with their productivity, quality of work and personal conduct
- Adhered to policy and procedures set forth by the agency and State
- Assumed other management responsibilities for the office in the absence of the LOA.
Human Services Caseworker
DHS - FCRC
Decatur, IL
07.2003 - 02.2014
- Demonstrated strong problem-solving skills to identify client needs and create individualized plans of action
- Developed and maintained effective working relationships with clients and community organizations
- Conducted comprehensive assessments to evaluate the level of care required for each client case
- Assisted clients in navigating through the various systems such as healthcare, housing, legal aid, public benefits programs
- Prepared reports for review by supervisors that accurately documented all relevant activities
- Provided counseling services to individuals and families in crisis situations
- Remained calm and poised in emergency and crisis situations
- Interviewed clients to obtain social histories and assess intake needs.
Office Assistant II
DHS - FCRC
Decatur, IL
05.2000 - 07.2003
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Greeted visitors in a professional manner and aided when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Maintained accurate records of office supplies and placed orders as needed
- Sorted mail on daily basis and distributed to respective departments in timely fashion
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Participated in team meetings, providing input and suggestions on organizational practices
- Provided administrative support to senior managers, including scheduling meetings, preparing documents, and coordinating travel arrangements.
Administrative Assistant
Egizii Electric, Inc.
Decatur, IL
02.1994 - 05.2000
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Developed and maintained filing systems for confidential documents and records
- Managed office supplies inventory and placed orders when necessary
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Compiled and entered data into various databases to ensure accuracy and completeness
- Maintained database of client contact information with accuracy and attention to detail
- Served as primary point of contact for facilitating operational and administrative inquiries
- Maintained office inventory by assisting with supply orders
- Monitored daily operations to ensure efficient workflow processes were being followed
- Used Microsoft Office Suite to create and revise documents and presentations
- Maintained calendars and schedules to set appointments for management team
- Processed incoming mail and distributed to relevant departments or individuals
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Screened incoming telephone calls, routing to appropriate personnel
- Greeted visitors and provided general information about the company
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
Education
High School Diploma -
Eisenhower High School
Decatur, IL1987
Skills
- Operations and Logistics
- Inventory Control
- Fleet Management
- Effective Communication
- Employee Management
- Government Regulations
- Fleet Policy Development
- Equipment Procurement
- Asset Tracking
- Vehicle Acquisition
- Fleet Scheduling
- Operational Efficiency
Volunteer Experience
Volunteer Firefighter/EMT, 05/01/00, 07/01/03, Argenta/Oreana Fire Department, Argenta, Illinois, Participated in drills and training sessions designed to improve firefighter proficiency levels., Provided efficient communication with team members during critical incidents., Inspected personal protective gear regularly for signs of wear or damage., Responded promptly to emergency calls from dispatch centers., Utilized specialized equipment, such as ladders and hoses, to contain fires quickly and safely., Practiced emergency medical response procedures, such as CPR and First Aid, to assist injured personnel., Adhered strictly to safety regulations when operating firefighting apparatus., Collaborated closely with other agencies, such as police departments and EMS teams, in responding to emergencies., Delivered public education presentations about fire safety awareness topics.
Timeline
Executive II - Fleet Manager
DHS - OBS
05.2019 - Current
Executive I - Fleet Assistant
DHS - OBS
01.2018 - 05.2019
Rehabilitation Service Advisor I
DHS - DRS Home Services Program
08.2016 - 01.2018
Executive I - Budget Advisor
DHS - DRS Home Services Program
01.2016 - 08.2016
Human Services Caseworker Manager
DHS - FCRC
12.2014 - 01.2016
Human Services Caseworker
DHS - FCRC
07.2003 - 02.2014
Office Assistant II
DHS - FCRC
05.2000 - 07.2003
Administrative Assistant
Egizii Electric, Inc.
02.1994 - 05.2000
High School Diploma -
Eisenhower High School