Summary
Overview
Work History
Education
Skills
Certification
Notary Public
Timeline

Stephanie Phillips

Wadesboro,NC

Summary

Skilled professional with experience in authorizations, collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PFS

Atrium Healthcare
06.2015 - Current
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Updated computer system with latest information to keep records current and accurate.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Retrieved medical data for physicians and patients.
  • Upheld HIPAA regulations and standards for protecting patient information.

Hospital Pre Services

Atrium Healthcare
01.2005 - 06.2015
  • Communicated with insurance companies to obtain pre-authorizations for treatment.
  • Obtained benefits and collected all applicable fees for elective services for several ancillary departments
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Accounting

SPCC, Polkton, NC

High School Diploma -

Anson High School, Wadesboro, NC
06.1998

Skills

  • Service Quality Standards
  • Organizational Skills
  • Process Payments
  • Payment Scheduling
  • Pleasant Telephone Demeanor
  • HIPAA Guidelines
  • Payment Plan Options
  • Patient Database Updates
  • Administration and Management
  • Analytical and Critical Thinking
  • Microsoft Office

Certification

  • CNP - Certified Notary Public

Notary Public

Worked as a Notary under the direction of ER Physician for behavioral patient placement.

Timeline

PFS - Atrium Healthcare
06.2015 - Current
Hospital Pre Services - Atrium Healthcare
01.2005 - 06.2015
SPCC - , Accounting
Anson High School - High School Diploma,

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Stephanie Phillips