Summary
Overview
Work History
Education
Skills
Timeline
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Dawn Plossay

North Monmouth,ME

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, and performance management.


Overview

10
10
years of professional experience

Work History

Training Manager

Wayfair
01.2021 - 01.2024
  • Enhanced employee performance by assisting in designing and implementing comprehensive training programs.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.

Trainer

Wayfair
12.2017 - 01.2021
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines and adapting already developed modules.

Supplier Operations

Wayfair
08.2016 - 12.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Lead Communications Specialist

St. Mary's Medical Center
05.2015 - 08.2016
  • Enhanced team productivity by streamlining internal communication processes and implementing new collaboration tools..
  • Managed crisis communications, effectively mitigating potential negative impacts on company reputation.
  • Collaborated with cross-functional teams to ensure consistent messaging across various platforms and channels.

Realtor

ERA Webb Associates
05.2014 - 07.2017
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.

Education

Associate of Applied Science - Secretarial Studies And Office Administration

Katherine Gibbs School
Boston, MA

Skills

  • Employee Development
  • Process Evaluation and Enhancement
  • Course Planning
  • Training Methods
  • Collaboration with Operations Partners
  • Adult Learning Theories

Timeline

Training Manager

Wayfair
01.2021 - 01.2024

Trainer

Wayfair
12.2017 - 01.2021

Supplier Operations

Wayfair
08.2016 - 12.2017

Lead Communications Specialist

St. Mary's Medical Center
05.2015 - 08.2016

Realtor

ERA Webb Associates
05.2014 - 07.2017

Associate of Applied Science - Secretarial Studies And Office Administration

Katherine Gibbs School

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Dawn Plossay