Dawn Polson
Las Vegas,NEVADA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the convention industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
34
34
years of professional experience
Work History
District Service Representative/Show Manager
Cort Furniture Rental
Las Vegas, NV
05.2023 - Current
- Coordinated with General Contractors to ensure all necessary information was available on time for each show: move-in/move-out dates & times, furniture orders for Show Management, Exhibit Houses & Exhibitors, Dock assignments for inbound & outbound deliveries, floorplans, placement layouts for show management areas
- Supervised deliveries at the trade show venue ensuring that all furnishings are presentable within deadlines
- Attended pre-show meetings with General Contractors to discuss expectations before show begins
- Responded promptly to General Contractors inquiries regarding furniture availability and pricing information. Offered substitutions for items that were not available
- Submitted logistic forms to Operations Department for events with move-in/move-out dates, venue location, contact information, booth design maps, floorplans of events
- Created detailed post-show reports summarizing achieved results from each event along with any issues that arose during execution
- Used Cort databases to update show information, create zones for inbound deliveries and update any pertinent information
- Monitored inventory levels of furnishings needed at various shows
- Organized, and managed various shows for the company including the Las Vegas, Denver, Phoenix and Salt Lake City districts
- Performed booth checks to ensure furnishings were in compliance with Cort standards
Owner / CEO
Elite Managment Group dba Display & Exhibit Rental
Las Vegas, NV
01.2000 - 01.2022
- Managed daily operations of business, including hiring and training staff
- Negotiated and prepared booth rental contracts for our clients
- Oversaw budgeting and financial management
- Maintained relationships with existing clients by providing superior customer service
- Ensured compliance with local, state, and federal regulations
- Supervised I & D performance of workers at show site with goals of improving productivity and efficiency
- Prepared weekly schedules to verify proper floor coverage
- Executed performance reviews to encourage improved productivity for team members
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Prepared bank deposits, ordered insurance certificates for conventions
- Delegated work to staff, setting priorities and goals
- Organized and monitored the shipment of products in accordance with convention requirements
- Prepared show forms including EAC forms, electrical orders, signage orders, material handling estimates, carpet orders etc.,
Loss Prevention Manager
Nordstrom
Las Vegas, NV
01.1990 - 01.2000
- Monitored store surveillance systems to identify potential shoplifting incidents
- Developed and enforced loss prevention policies, procedures, and standards
- Trained new employees on company security protocols and safety regulations
- Provided feedback to store management regarding potential risks or violations of security protocol
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods
- Investigated suspicious activity at point-of-sale registers or other areas of the stores
- Created reports summarizing losses due to theft or fraud for upper management review
- Maintained a high level of customer service while enforcing loss prevention policies
- Utilized computer databases to track information related to thefts, investigations, arrests
- Reviewed incident reports from store personnel and investigated further when necessary
- Interviewed individuals suspected of internal theft or shoplifting
- Maintained documents of all loss prevention activity
Education
Some College (No Degree) - General Studies
Portland Community College
Portland, ORSkills
- Organization
- Customer Relations
- Time Management
- Clerical Support
- Self Motivation
- Training and Coaching
- Organizational Skills
- Positive Attitude
- Professional and Courteous
- Multitasking
- Adaptability
- Teamwork and Collaboration
- Task Prioritization
- Excellent Communication
Accomplishments
- Nordstrom Loss Prevention Agent of the Year 1996 & 1995
- Nordstrom Loss Prevention Department of the 2nd & 3rd Quarter 1998
Timeline
District Service Representative/Show Manager
Cort Furniture Rental
05.2023 - Current
Owner / CEO
Elite Managment Group dba Display & Exhibit Rental
01.2000 - 01.2022
Loss Prevention Manager
Nordstrom
01.1990 - 01.2000
Some College (No Degree) - General Studies
Portland Community College
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