Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
CustomerServiceRepresentative

Dawn Pool

Elizabethtown,IL

Summary

Reliable professional with a strong work ethic and ability to work alone or with others. Excellent communication skills and experience in diverse environments. Dedicated to completing work on a timely basis and going above and beyond with each activity.

Overview

19
19
years of professional experience

Work History

Substitute Teacher

Various Schools - ROE 20 & 21
08.2023 - Current
  • Repeatedly requested by teachers and coordinators based on referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Organized and cleaned classroom after daily use for returning teachers or other substitutes.
  • Supervised lunchroom and recess activities.

Full-time Staff Accountant

Southeastern Illinois College (SIC)
08.2014 - 05.2020
  • Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
  • Monitored and served as backup to accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
  • Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
  • Assisted in annual audit processes to establish accurate financial records.

Part-time Staff Account

Southeastern Illinois College (SIC)
01.2011 - 08.2014
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
  • Maintained high level of data integrity by consistently updating vendor information in system.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Matched purchase orders with invoices and recorded necessary information.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Adjunct Instructor

Southeastern Illinois College (SIC)
08.2009 - 05.2013
  • Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication regarding academic progress.
  • Used lectures, discussions and demonstrations to increase learning and classroom success.
  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Integrated current events and into course materials to contextualize subject matter and facilitate lifelong learning.
  • Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
  • Used exams, quizzes and assignments to assess student comprehension.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.

Accounts Receivable Clerk

Southeastern Illinois College (SIC)
06.2006 - 12.2010
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

Job Shadowing - Human Resources

Southeastern Illinois College (SIC)
10.2005 - 05.2006
  • Provided support during organizational restructuring efforts.
  • Assisted with writing job postings and job descriptions for boards.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.

Education

MBA -

Franklin University
Columbus, Ohio

Bachelor of Science - Business Administration

Franklin University
Columbus, Ohio

Associate of Science -

Southeastern Illinois College
Harrisburg, IL

Skills

  • Scheduling/Time Management
  • Organization/Attention to Detail
  • Computer/Office Equipment
  • Interpersonal Communication
  • Problem Resolution
  • Dependable and Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • IL Substitute Teacher License #2603238

Timeline

Substitute Teacher

Various Schools - ROE 20 & 21
08.2023 - Current

Full-time Staff Accountant

Southeastern Illinois College (SIC)
08.2014 - 05.2020

Part-time Staff Account

Southeastern Illinois College (SIC)
01.2011 - 08.2014

Adjunct Instructor

Southeastern Illinois College (SIC)
08.2009 - 05.2013

Accounts Receivable Clerk

Southeastern Illinois College (SIC)
06.2006 - 12.2010

Job Shadowing - Human Resources

Southeastern Illinois College (SIC)
10.2005 - 05.2006

MBA -

Franklin University

Bachelor of Science - Business Administration

Franklin University

Associate of Science -

Southeastern Illinois College
Dawn Pool