Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Potts

Winder,GA

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Epic and Centricity EMR system to serve over 250 patients daily. Organized and accurate in managing patient flow.

Versatile Project Coordinator with background in successfully executing project tasks to meet deadlines, skilled at communicating with colleagues, monitoring status and achieving shared goals. Enthusiastic problem solver and talented team player.

Organized Administrative Assistant / Accounting Clerk with solid background in data entry, problem solving and maintaining accuracy. Highly creative with 10 years committed to accurate payment tracking across all company departments. Skilled in resolving collections issues by following up on past due accounts and recouping unpaid balances. Highly adept in negotiating with customers and creating manageable repayment plans to reduce bad debt.

Overview

17
17
years of professional experience

Work History

Medical Front Office Receptionist

Athens Pulmonary and Sleep
10.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Front Office Receptionist /Appointment Scheduler

Athens Dermatology Group
12.2023 - 03.2024
  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Assisted with medical coding and billing tasks.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Project Management Coordinator

MM Systems
05.2021 - 05.2023
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.

Accounts Receivable Clerk

Just Medical Inc
03.2017 - 02.2020
  • Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
  • Maintained accuracy in calculating discounts, interest and commissions.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Reached out to approximately 15 account holders daily.

Customer Service Representative

Hardin Insurance
06.2016 - 01.2017
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Described product to customers and accurately explained details and care of merchandise.
  • Served as the main liaison between customers, management and sales team.

Accounts Payable / Administrative Assistant

Miss Management Inc
11.2007 - 03.2016
  • Coded and entered at least 50 invoices each day into the in-house accounting software.
  • Reconciled vendor statements and handled payment complaints or discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.

Education

Esthetician Certification -

ISSN
Roswell, GA

High School Diploma - undefined

Winder Barrow High School
Winder, GA
1996

Skills

  • Epic Software Proficiency
  • Project Deadlines
  • Accounts Payable and Accounts Receivable
  • Intuit Quickbooks
  • Shop Drawing
  • Material Handling
  • HIPAA Compliance
  • Insurance Verification
  • Payment Collections

Timeline

Medical Front Office Receptionist

Athens Pulmonary and Sleep
10.2024 - Current

Medical Front Office Receptionist /Appointment Scheduler

Athens Dermatology Group
12.2023 - 03.2024

Project Management Coordinator

MM Systems
05.2021 - 05.2023

Accounts Receivable Clerk

Just Medical Inc
03.2017 - 02.2020

Customer Service Representative

Hardin Insurance
06.2016 - 01.2017

Accounts Payable / Administrative Assistant

Miss Management Inc
11.2007 - 03.2016

Esthetician Certification -

ISSN

High School Diploma - undefined

Winder Barrow High School
Dawn Potts