Dawn Powell
Houston,TX
Summary
Accomplished Office Manager with a proven track record at Air Tools & Accessories, enhancing office operations and customer satisfaction. Expert in office administration and customer service, I significantly improved safety procedures and streamlined front desk efficiency. Skilled in account reconciliation and organizational tasks, I excel in managing multiple priorities with exceptional attention to detail.
Overview
14
14
years of professional experience
Work History
Office Manager/ Accounts Payable & Receivable
Air Tools & Accessories
04.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Office Manager
MFP Mechanical Services
03.2015 - 01.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Powell's Insurance
06.2010 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Hinsdale South High School
Hinsdale, IL2005
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll Processing
- Account Reconciliation
- Credit and collections
- Inventory Control
Timeline
Office Manager/ Accounts Payable & Receivable
Air Tools & Accessories
04.2018 - Current
Office Manager
MFP Mechanical Services
03.2015 - 01.2018
Receptionist
Powell's Insurance
06.2010 - 05.2011
High School Diploma -
Hinsdale South High School
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