Dawn Presley-Smith
Mocksville,NC
Summary
Results-driven General Contractor recognized for strong project management and customer relationship skills. Committed to ensuring quality control and client satisfaction across all jobs, successfully resolving on-site issues to maintain workflow and exceed expectations.
Overview
19
19
years of professional experience
Work History
Licensed General Contractor
Smith & Co., Custom Homes and Remodeling, Inc.
MOCKSVILLE, NC
12.2019 - Current
- Managed residential construction projects from planning to completion.
- Coordinated with clients to understand their design and remodeling needs.
- Oversaw subcontractors and ensured compliance with building codes and safety regulations.
- Developed project timelines and budgets for various home improvements.
- Conducted site inspections to monitor progress and quality of work.
- Resolved issues on-site to maintain workflow and client satisfaction.
- Prepared detailed estimates for materials and labor costs for projects.
- Coordinated delivery schedules with suppliers to minimize disruption of ongoing projects.
- Attended meetings with architects, engineers, building owners, inspectors as required by specific jobs.
- Oversaw quality control activities throughout the entire building process to ensure customer satisfaction.
- Kept abreast of new developments in the construction industry related to products and materials being used in current jobs.
- Monitored progress of projects to ensure they stayed within budget and timeline requirements.
- Ensured all necessary permits were obtained prior to beginning any project.
- Managed multiple projects simultaneously while ensuring high levels of quality and customer service was maintained across all jobsites.
- Prepared detailed reports outlining job status and any issues encountered along the way.
- Maintained accurate records of all jobs completed including cost estimates, invoices, change orders.
- Negotiated contracts with vendors, suppliers, subcontractors, employees, customers.
- Communicated regularly with clients regarding progress updates and changes that may arise during the course of a project.
- Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
Assistant to the President and CEO
Salem Leasing Corporation
Winston-Salem, NC
12.2011 - 12.2020
- Coordinated executive schedules and appointments for the President and CEO.
- Managed internal and external communications for senior leadership.
- Provided executive-level administrative support to the President and CEO of a large corporation.
- Handled confidential information with discretion and tactfully addressed inquiries from employees or outside parties regarding sensitive matters.
- Acted as liaison between upper management and lower level employees when needed.
- Coordinated travel arrangements for business trips including flights, hotels, car rentals.
- Scheduled appointments with external stakeholders such as investors, partners, vendors, customers.
- Assisted in preparing presentations, reports, and other documents for internal and external meetings.
- Maintained an up-to-date calendar of events for the President and CEO's daily schedule.
- Managed filing systems for important documents related to the President's work.
- Reviewed incoming emails and directed them to appropriate personnel based on urgency or importance.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Leveraged word processing software to create proposals, letters and memos.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Administrator
Touched by Angels Home Healthcare
Winston-Salem , NC
11.2008 - 12.2011
- Responsible for daily operations of site office and two other locations.
- Recruited and hired staff, as needed.
- Ensure enforcement of all company policies, procedures and operations
- Periodically reviewed database reports to verify authorization expirations, employee TB tests, drivers licenses and professional licenses, etc.
- Intimately worked with clients, families, staff and healthcare professionals
Accounting Assistant/Payroll Support Specialist
Touched by Angels Home Healthcare
Yadkinville, NC
11.2008 - 12.2010
- Maintained accurate financial records using accounting software.
- Assisted with payroll preparation and employee expense reimbursements.
- Filed and organized financial documents for easy retrieval.
- Supported month-end closing activities through data entry and reconciliation.
- Collaborated with team members to improve office efficiency and workflow processes.
- Assisted with payroll processing by entering employee hours into the system.
- Produced reliable reports by checking financial statements for accuracy.
- Checked figures and postings for correct entry and proper codes.
- Checked postings and documents for correctness, accuracy and proper coding.
- Processed payroll for healthcare staff ensuring timely and accurate payments.
- Maintained confidential payroll records in compliance with regulations.
- Communicated effectively with team members to enhance workflow efficiency.
- Provided support to management and staff in relation to payroll queries and issues.
- Investigated discrepancies in timesheets submitted by employees prior to processing their paychecks.
- Reconciled employee earnings and deductions, as well as other payroll liabilities.
- Assisted with the preparation of W2s at year end for distribution to employees.
Residential Realtor
Keller Williams Realty
Winston-Salem, NC
10.2006 - 09.2008
- Guided clients through home buying and selling processes with expertise.
- Conducted property showings and open houses to attract potential buyers.
- Researched market trends to provide clients with informed advice.
- Negotiated contracts and agreements between buyers and sellers effectively.
- Collaborated with mortgage lenders to facilitate financing options for clients.
- Developed marketing strategies to promote listings across various platforms.
- Educated clients on real estate laws, regulations, and best practices consistently.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Scheduled home viewings with potential buyers.
- Accompanied buyers during property inspections.
- Responded promptly to inquiries from potential buyers regarding properties they were interested in purchasing.
- Coordinated inspections, appraisals, title searches, and other related activities during sales transactions.
- Reviewed contracts prior to submission in order to ensure accuracy of information provided by sellers or buyers.
- Researched comparable properties in order to accurately assess value of listed homes.
- Analyzed local market data to determine pricing strategies for homes.
- Conducted open houses, public seminars, and home tours for prospective buyers.
- Provided guidance throughout the entire transaction process including negotiation tactics when needed.
- Negotiated purchase agreements for residential properties.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Scheduled and attended weekly appointments with clients.
- Advised clients on market conditions, prices, mortgages, and legal requirements.
Education
Some College (No Degree) - Business Administration
Forsyth Technical Community College
Winston-SalemSkills
- Project management
- Customer relationship management
- Construction scheduling
- Building code compliance
- Time management
- Effective communication
- Customer service
- Positive and professional
- Problem solving
Timeline
Licensed General Contractor
Smith & Co., Custom Homes and Remodeling, Inc.
12.2019 - Current
Assistant to the President and CEO
Salem Leasing Corporation
12.2011 - 12.2020
Administrator
Touched by Angels Home Healthcare
11.2008 - 12.2011
Accounting Assistant/Payroll Support Specialist
Touched by Angels Home Healthcare
11.2008 - 12.2010
Residential Realtor
Keller Williams Realty
10.2006 - 09.2008
Some College (No Degree) - Business Administration
Forsyth Technical Community College