Dawn Price
Senior Leasing Specialist
Grapevine,TX
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
- Energetic Leasing Specialist offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leasing specialist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Feeders Supervisor/Yard Control
UPS
08.2015 - 08.2017
- Updated quality control standards, methods and procedures to meet compliance requirements
- Developed and executed plans to monitor standard process adherence
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Developed standard operating procedures and document workflows for current and future process steps
- Improved quality processes for increased efficiency and effectiveness
Night Auditor/CSR
Budget Suites of America
08.2017 - 01.2019
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue
- Kept accounts in balance and ran daily reports to verify totals
- Performed daily inventory for keys and linens and detailed all information in audit reports
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency
- Set up and entered all financial data into spreadsheets using Microsoft Excel
- Balanced hotel accounts and resolved discrepancies
- Cleaned front office area to prepare for morning and day shifts and uphold high standards of customer service
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
Claims Specialist
State Farm
02.2019 - 02.2020
- Facilitated inter-departmental communication to effectively provide customer support
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Met all customer call guidelines including service levels, handle time and productivity
- Assessed caller accounts to determine customers benefits, identify service needs and resolve issues
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Managed timely and effective replacement of damaged or missing products
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Reviewed new files to determine current status of injury claim and to develop plan of action
Senior Leasing Specialist
Westcorp Mortgage Group
08.2020 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Escalated major issues to property manager for immediate remediation.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Collected rent and tracked resident payments and information in computer system.
- Set appointment times for individuals to tour facilities and see available units.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Education
MAA (Associates) - Medical Assisting
Everest College
Fort Worth, TX08.2008
Skills
- Detail oriented
- Cultural Awareness
- Interpersonal Communication
- Self-Motivated
- Good Telephone Etiquette
- Customer assistance
- Professional telephone demeanor
- Computer proficient
- Good listening skills
- Key holder experience
- Money handling abilities
- Customer relations
- Information verification
- Staff leadership
- Customer service excellence
I have 5 years of Leasing experience total.
Leasing is my passion. I have been in this career for 5 years total and i am great at what i do. I am a people person at heart and will continue to be the best at what I do.
Timeline
Senior Leasing Specialist
Westcorp Mortgage Group
08.2020 - Current
Claims Specialist
State Farm
02.2019 - 02.2020
Night Auditor/CSR
Budget Suites of America
08.2017 - 01.2019
Feeders Supervisor/Yard Control
UPS
08.2015 - 08.2017
MAA (Associates) - Medical Assisting
Everest College
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