Jira
Hi, I’m
Dawn Pryor
Richmond,CA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
18
years of professional experience
Work History
Visa
Senior IT Program Manager
07.2022 - 12.2022
Job overview
- Program Manager for Visa Data Privacy program; responsible for creating/managing program charter, program planning, reporting, and resolving applications non-compliant GDPR and CPRA.
- Evaluate vulnerability of every piece of data and its importance regarding data security standards.
- Project Manager for legacy software migration Rally to new software tool JIRA/JIRA Align for 26 horizontal teams for Sales, Clients, Product Dev, QA, and Engineering teams. Accountable for aligning teams, tracking milestones, and deliverables for data migration.
- Project communications regularly communicating with all project stakeholders, providing updates on progress, challenges, and changes. Preparing detailed reports and presentations as needed.
- Developed comprehensive project plans to ensure timely completion and adherence to quality standards.
Citi
Technical Project Manager
05.2021 - 02.2022
Job overview
- Program Manager for Citi Vulnerability Assessment (VA) to remediate VA findings within Citi Safety, Risk and Compliance guideline. Created confluence pages for VA finding included program charter, documented process to remediate share point tracker, facilitated weekly remediation review meeting with cross functional stakeholders and Information Security Officers
- Project Manager for development and delivery of the Micro Services platform Log in Auth for Citi mobile app, online banking, products, and services.
- Scrum Lead for 30+ Dev, QA, and product teams organizing and leading key Scrum events daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
Macys.com
Operations Technical Project Manager
05.2014 - 03.2020
Job overview
- Program Manager for Enterprise Security Management Program responsible for implementing templates and standards for project deliverables and work products across platforms using ServiceNow, Confluence, and SharePoint.
- Project Manager for Compute and Operations Automation Program – Chef Application Champion implemented Automation Delivery pipeline.
- Project Manager of cloud services migrations working with Architects, Developers, product owners to migrate enterprise services from legacy to Cloud. Developed and maintained comprehensive project plan for migration to Cloud Services -Azure.
- Collaborated with cross-functional teams i.e., business users, technical teams, database administrators and testing teams during project meetings, and planning sessions to coordinate infrastructure and/or software upgrades. Fostering strong relationships within the organization.
- Managed life cycle replacement of hardware and software.
Blackhawk Network
Implementation Manager
06.2012 - 01.2014
Job overview
- Project manager for large-scale implementation of Blackhawk product and API network solutions. Manage relationship with client and all stakeholders. Sourced, vetted, and managed Clients needs to accomplish project goals. Prepared, presented, and maintained client-facing and internal status reports and presentations.
- Project Manager for payment gateway migration. Coordinated internal resources and third parties/vendors for migration. Served as primary escalation point for all project management-related issues.
- Developed project plans identifying key tasks, resource assignment, and critical path.
- Provide weekly status reports to all levels, Executive management, PMO, Stakeholders, and Client Services
- Partnered with project team members and external Clients to identify and quickly address problems.
Wells Fargo Internet Banking
Technical Project Manager
06.2010 - 02.2012
Job overview
- Responsible for managing strategic application and infrastructure updates for internal corporate and external Vendor; including OS Security versioned patching, infrastructure standard/ customized rebuilds, game plan documentation,.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments, prioritized and committed release schedules.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization, implementation and maintenance.
- Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at conclusion of each project phase.
Williams Sonoma Inc
Project Manager
06.2005 - 06.2009
Job overview
- Release PM for three (3) William Sonoma brands migrating to WSI eCommerce sites in overlapping implementation; Pottery Barn.com. West Elm.com and Williams Sonoma Corporate Site to full checkout and fulfillment eCommerce Architecture platform practicing WSI waterfall and Agile methodology.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Project Manager for content updates for Corporate Site, Pottery Barn.com catalog, and Bridal registry. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Concordia CollegeOnline
Bachelor of Science from Information Technology
06.1996
Skills
- Program Management
- Compliance Requirements
- Collaborate Cross-Functionally
- Business Partnerships
- Team Engagement
- Project Planning
- Agile Project Management
- Cloud Computing
- Cyber Security
- Microsoft Office 365, Jira/Jira Align, Rally, ServiceNow, Confluence, Zoom, MS Teams, Smartsheet
Affiliations
- Project Management Institute Membership – PM096095
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Snartsheet
Confluence
SharePoint
MS Office Suite
Azure
Certification
- Project Management Training - 2023
- Agile Methodology Training - 2023
- Smartsheet Essential Training LinkedIn - 2023
- Learning Jira Software LinkedIn - 2023
Interests
Volunteering - SF Marin Food Bank
Work - Life Balance
Timeline
Senior IT Program Manager
Visa
07.2022 - 12.2022
Technical Project Manager
Citi
05.2021 - 02.2022
Operations Technical Project Manager
Macys.com
05.2014 - 03.2020
Implementation Manager
Blackhawk Network
06.2012 - 01.2014
Technical Project Manager
Wells Fargo Internet Banking
06.2010 - 02.2012
Project Manager
Williams Sonoma Inc
06.2005 - 06.2009
Concordia College
Bachelor of Science from Information Technology