Dawn Rabitaille
Wasilla,AK
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Excellent computer software skills, Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
30
30
years of professional experience
Work History
Office Assistant 1
MATSU PUBLIC HEALTH CENTER
11.2021 - Current
- Answering phones, interact with callers, providing information, scheduling appointments, forwarding calls and listening to their needs and requests with respect and without judgement
- Assist nurses with outreach activities by printing cards, fliers, paperwork, volunteer as needed
- Continually observe front office portion of Express clinic and adjust processes on the fly, as necessary, for a smoother running intake process.
- Take and process notes for staff meetings as well as facilitate meetings on occasion.
- Prepare and edit documents to produce precise, accurate and professional communication.
- Answer and manage incoming and outgoing calls recording accurate messages for distribution to office staff. Schedule appointments, listening to client needs and requests with respect and without judgement.
- Review files, records and other documents to obtain information to provide for nurses to respond to requests.
- Process incoming and outgoing mail and packages according to established procedures.
- Utilize office management software to record and track customer information.
- Support staff on special assignments and ad hoc projects.
- Complete paperwork, recognizing discrepancies and promptly addressing for resolution.
Direct Service Provider III
Mat-Su Services for Children & Adults - Wasilla, AK
03.2015 - 06.2020
- Lead DSP III for clients in the Valley, including an 8-plex. Provide daily assistance as needed to adults with developmental disabilities in their apartments.
- Filled in as a group home staff at different times, on a moments notice, when necessary.
- Answer and respond to phone calls & messages.
- Assist client in proper self-administration of their daily medications. Enter information in EHR program and other necessary software applications.
- Create weekly, monthly, bi-annual & annual reports for the Care Coordinators, Guardians, Medicaid and MSSCA Upper Management.
- Work effectively in fast-paced environments.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Process client paperwork in HIPAA compliant manner using EHR programs, Office Suite, Adobe, Nitro Pro, & Therap. Process incoming, and outgoing mail, print sheet stamps, setup FED-EX, UPS, USPS shipments, accept deliveries, track office supply needs and keep Office Manager notified. Follow the open/close office processes.
- My duties were also to check staff time sheets before they were taken to the Front-Line Supervisor or (FLS)
- Created client & staff schedules in W2W & Therap, track client daily and weekly service hours to create schedules & guardian reports.
- Assist consumers with all daily living needs such as teaching daily living skills: hygiene care, specific to client, proper manners toward friends, family and community members
- Assist clients when transporting to medical appointments, work. Support client at ER visits. menu's & grocery lists, assist with and transport to grocery & other shopping, process consumer data into Therap and MSSCA systems in a timely fashion.
- Proven ability to develop and implement creative solutions to complex problems.
- Excellent communication skills, both verbal and written.
Direct Service Provider 1
Big Lake Country Club, LLC - Wasilla, AK
10.2013 - 02.2015
- Process client notes and paperwork on EHR program.
- Inventory, food storage, distribution, new worker training, medication ordering, training others in the use of EHR program.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
Cashier/Sales Associate
Holiday Stationstores - Wasilla, AK
05.2011 - 10.2013
- Opened & Close store store in mornings on weekends & closed store 1am during weekdays
- Complete monthly inventory, stocked shelves, misc cleaning.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
Office Manager/ Insurance Agent
Devery Prince Allstate Insurance - Wasilla, AK
05.2007 - 11.2007
- Completed all associated tasks with Insurance sales and Office Management. Quote, write, service policies, annual reviews.
- Complete weekly and monthly reports. Calling customers to offer other insurance services such as life & health and making sure they have the correct insurance for their needs
- Closing office at end of day, opening office at beginning of day, making sure supplies are available, various other office duties.
Agent/Office Manager/Claims Liaison
Paige & Byrnes Insurance Agency - Warren, OH
07.1995 - 09.2007
- My duties started with managing heir subsidiary office-AutoSaver Insurance, selling high-risk insurance policies. Supervising of 2 employees.
- Providing quotes, writing and servicing policies using a variety of computer software applications for companies we were contracted with. Additional duties included attending monthly meetings with supervisors and insurance company representatives. Providing written and oral reports, making adjustments as needed to speak toward client concerns on coverage, costs or claims.
- Coordinating record keeping and data sharing between offices. Meeting with insurance company representatives on a regular basis to foster good relations. In 2000 my duties changed yet again. AutoSaver was closed down, with the client base transferring to Paige & Byrnes. My duties changed to servicing a larger book of business with standard insurance companies providing coverage.
- Created a Claims Liaison program to help clients avoid misunderstandings between themselves and insurance companies..
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Secretary/Receptionist
Dr. Thomas Robb, Psychiatrist - Boardman, OH
07.1994 - 07.1995
- My duties include: Scheduling patient appointments for the psychiatrist as well as the 3 psychologists in the clinic. Creating and/or prepping charts for appointments. Patient check-in/out. Accurately entering data into an EHR program. Transcription of doctor's notes, letters to referring physician's and hospitals as needed. Billing clients, Insurance, Medicaid & Medicare as needed.
Education
Associates in Computerized Accounting - Accounting
Harding Business College
Youngstown, OHAssociates in Business Management - Management
Harding Business College
Youngstown, OHHigh School Diploma -
American School
Chicago, ILSkills
- Data Entry
- Positive Attitude
- Dedicated Team Player
- Presentation Preparation
- Organizing and Categorizing
- Multi-line phone proficiency
- Professional and mature
- Performance Improvement
- Inventory Management
- Scheduling
- Customer Service
- Administrative Support
Timeline
Office Assistant 1
MATSU PUBLIC HEALTH CENTER
11.2021 - Current
Direct Service Provider III
Mat-Su Services for Children & Adults - Wasilla, AK
03.2015 - 06.2020
Direct Service Provider 1
Big Lake Country Club, LLC - Wasilla, AK
10.2013 - 02.2015
Cashier/Sales Associate
Holiday Stationstores - Wasilla, AK
05.2011 - 10.2013
Office Manager/ Insurance Agent
Devery Prince Allstate Insurance - Wasilla, AK
05.2007 - 11.2007
Agent/Office Manager/Claims Liaison
Paige & Byrnes Insurance Agency - Warren, OH
07.1995 - 09.2007
Secretary/Receptionist
Dr. Thomas Robb, Psychiatrist - Boardman, OH
07.1994 - 07.1995
Associates in Computerized Accounting - Accounting
Harding Business College
Associates in Business Management - Management
Harding Business College
High School Diploma -
American School
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